VP of Brokerage Operations

 Charlotte, NC

Job ID:
Job Title:
VP of Brokerage Operations
City & State:
Charlotte, NC
Job Region:
Business Unit:
Account Management
Service Offering:
Non-Asset (Traditional Brokerage)

Our client owns and operates more than 2,000 tractor trailers, employs over 6,200 individuals, operates over 23 million square feet of contract and public warehouse and distribution space and generates $1B+ in revenue annually. They are a fully-integrated Supply Chain solutions provider, offering Logistics, Distribution, Transportation, Intermodal, Global Shipping, Real Estate and Packaging services across the United States.

VP of Brokerage Operations:
The Vice President of Operations is responsible all of the business activity within a specific Brokerage Office. This includes, but is not limited to, the management of sales and operations employees as well as full P&L responsibility. This role reports to the RVP of Operations, Brokerage or President of Non-Asset.

Job Type: Full-time


  • Manage all key metrics associated with the branch P&L. Some of these KPI’s are Gross Revenue, Gross Margin, Gross Margin %, Operating Income %, and Loads per head per day.
  • Work with customer sales staff to sell into diverse portfolio of services, including LTL, Flatbed, and Intermodal as needed.
  • Work with carrier sales staff to sell a diverse portfolio of services including vanload, reefer, flatbed, cross border, and consolidated freight.
  • Work with the account management staff to foster the management and organic growth of key institutional clients for the brokerage office.
  • Ongoing management of recruiting and hiring for this branch of the business including standardized process and training for others to hire similarly.
  • Working with other key leadership in the broader brokerage division on development of sales and marketing initiative for all brokerage related sales – both customer and carrier.
  • Ongoing development of “inside sales” program designed to capitalize on existing Company relationships and work with existing sales infrastructure for new business development.
  • Ongoing development of education program designed to continually inform employees of new services and aspects of logistics networks.
  • Proper positioning of brokerage services inside the Company suite of services including working with dedicated business to broaden scope of the Company brokerage internally.
  • Recognize ideal footprint of other institutional Company business and drive leads, business, and growth to these business lines through clear communication and dedication to a true “network sell”
  • Breaking through internal & external obstacles that limit growth/service as it applies to covering freight for the network.
  • Effectively manage client relationships at a higher level by providing an executive level mindset to strategic customer and carrier partners
  • Manage and train managers in modes of service as they come online in the business model and growth is achieved.
  • Clear communication of service expectations to all employees and clients.
  • Foster growth in brokerage business through collaboration with all Company Departments and willingness to do “Whatever it takes” to ensure our customers’ needs are met
  • Complete any other tasks or duties as assigned


  • BA or BS Degree preferred.
  • 7-10 years minimum Brokerage experience preferred
  • In depth knowledge of FTL, LTL, and IMDL modes
  • Familiarity with RFQ/RFP processes
  • Familiarity with TMS systems, EDI process, and web based tendering.
  • Proficient in using MS Office (Word, Excel, PowerPoint, Visio)
  • Ability to work in fast paced environment that involves learning and using multiple applications and handling a high volume of phone calls
  • Excellent oral and written communication skills
  • Market knowledge of truckload lanes and rates
  • Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers.
  • Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as required by the customer needs.

This position offers a competitive base salary plus bonus potential.


Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, P&L, KPI, SOP, freight operations, branch management, customer development, negotiate, business development, carrier procurement, CRM, RFP, RFQ, performance management, strategic growth, business strategy