Produce Account Manager

 Woodridge, IL

Job ID:
7555
Job Title:
Produce Account Manager
City & State:
Woodridge, IL
Job Region:
Midwest
Seniority:
Mid Level Independent Contributor
Business Unit:
Customer Service
Service Offering:
Non-Asset (Traditional Brokerage)
At our client’s company, they understand the needs of their customers and their employees. They are committed to providing premier services in a timely, efficient and safe manner for their customers while offering attractive pay, benefits, and to take home time for the drivers. With a fleet of over 110 trucks dedicated to the Chicagoland area and surrounding states as well as experienced office personnel in the transportation field, they have built trust and confidence with their customer base.

Job Type: Full-time 

Produce Account Manager
This position will be responsible for sourcing, negotiating and securing carriers to move available freight in a timely and cost-effective manner. In addition, this role will be customer-facing, and will be responsible for providing outstanding customer service and handling daily tracking and tracing of shipments.
 
Responsibilities:
  • Negotiate and secure carriers to move freight in a timely and cost-effective manner.  
  • Ensure that freight is picked up, transported, and delivered on time to meet and/or exceed client’s expectations. 
  • Professionally manage existing accounts. 
  • Be held accountable for overall customer satisfaction. 
  • Assist customers with any problems. 
  • Build, develop and maintain carrier relationships and negotiate competitive carrier rates while maintaining company revenue and margin goals. 
  • Maintain business by constant contact and follow-up. 
  • Enter customer orders into the system.  
  • Communicate customer orders to vendors, carriers, and partners. 
  • Track orders and communicate any issues to customers or final consignee. 
  • Build loads and schedule appointments. 
  • Maintain and update accurate information in the company’s operating system.
     
Experience:
  • Minimum 2+ years of experience in the transportation industry, specifically overseeing accounts and dealing with quotes, bookings and tracking. 
  • Produce experience is a plus. 
  • Strong communication skills and customer service skills. 
  • Self-motivated with strong relationship building skills. 
  • Excellent negotiation skills.
 
This position offers a competitive base salary plus commission.

*LI-JS1

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