LTL Operations Manager

 Dallas, TX

Job ID:
5734
Job Title:
LTL Operations Manager
City & State:
Dallas, TX
Job Region:
West
Seniority:
Manager/Team Lead/Supervisor
Business Unit:
Carrier Sales (Brokering/Capacity Management)
Service Offering:
Non-Asset (Traditional Brokerage), Non-Asset (Complex Supply Chain Solutions)

Our client is the leading regional parcel delivery company throughout the Southwest, headquartered in Austin, Texas. With over 28 years of reliable time-definite delivery service, they provide a broad range of parcel delivery services with their own personalized Texas touch that you simply can’t get anywhere else. They have a network of 60 locations and 2,000 dedicated men and women to serve you. Their Austin, TX based customer service team is passionate about getting your most important packages delivered on-time, every time. They deliver next day Express Service by 8:30 am, 10:30 am, and 3:00 pm, 2nd day Express Service, and offer 1-3 day delivery Ground Service. They now offer Global service to over 220,000 international destinations with door-to-delivery within 1-3 days.

LTL Operations Manager:

Our client is seeking an LTL Operations Manager to oversee the day-to-day operations on the LTL side of the business.

Job Type: Full-time

Responsibilities:

  • Manage, develop, coordinate, and optimize carrier relationships.
  • Grow LTL revenue base to meet business goals.
  • Work closely with sales to develop pipeline and close new business.
  • Oversee MC/SP recruiting and retention.
  • Ensure compliance of all contractors.
  • Work with and provide input to the sales team on pricing requests.
  • Oversee load assignments.
  • Establish procedure for maintaining quality objectives.
  • Communicate with master contractors, sales, customers, vendors and operations to ensure customer commitments are met.
  • Resolve customer complaints, operational problems and customer service concerns in a professional and expeditious manner.
  • Ensure reports are completed on time and maintained appropriately.
  • Adhere to and enforce all safe work practices, ensuring the warehouse is compliant with OSHA and other appropriate standards.
  • Own service and quality metrics.

Experience:

  • College degree preferred; equivalent work experience may substitute.
  • Minimum 5 -7 years’ experience overseeing LTL operations.
  • Analytical and strong problem-solving skills.
  • Prior P&L ownership preferable.
  • Demonstrated success in driving performance.
  • Proficiency in Microsoft Office.
  • Availability to work a flexible schedule as needed.

This position offers a competitive base salary.