LTL Operations Manager

Our client is the leading regional parcel delivery company throughout the Southwest, headquartered in Austin, Texas. With over 28 years of reliable time-definite delivery service, they provide a broad range of parcel delivery services with their own personalized Texas touch that you simply can’t get anywhere else. They have a network of 60 locations and 2,000 dedicated men and women to serve you. Their Austin, TX based customer service team is passionate about getting your most important packages delivered on-time, every time. They deliver next day Express Service by 8:30 am, 10:30 am, and 3:00 pm, 2nd day Express Service, and offer 1-3 day delivery Ground Service. They now offer Global service to over 220,000 international destinations with door-to-delivery within 1-3 days.

LTL Operations Manager:

Our client is seeking an LTL Operations Manager to oversee the day-to-day operations on the LTL side of the business.

Job Type: Full-time

Responsibilities:

• Manage, develop, coordinate, and optimize carrier relationships.
• Grow LTL revenue base to meet business goals.
• Work closely with sales to develop pipeline and close new business.
• Oversee MC/SP recruiting and retention.
• Ensure compliance of all contractors.
• Work with and provide input to the sales team on pricing requests.
• Oversee load assignments.
• Establish procedure for maintaining quality objectives.
• Communicate with master contractors, sales, customers, vendors and operations to ensure customer commitments are met.
• Resolve customer complaints, operational problems and customer service concerns in a professional and expeditious manner.
• Ensure reports are completed on time and maintained appropriately.
• Adhere to and enforce all safe work practices, ensuring the warehouse is compliant with OSHA and other appropriate standards.
• Own service and quality metrics.

Experience:

• College degree preferred; equivalent work experience may substitute.
• Minimum 5 -7 years’ experience overseeing LTL operations.
• Analytical and strong problem-solving skills.
• Prior P&L ownership preferable.
• Demonstrated success in driving performance.
• Proficiency in Microsoft Office.
• Availability to work a flexible schedule as needed.

This position offers a competitive base salary.