Logistics Sales Support Specialist

Our client is the largest provider of marine and domestic container chassis and a leading provider of asset management services to the U.S. intermodal industry. They own, lease, and manage over 146,000 marine chassis and 89,000 domestic chassis. They have a strong focus on safety and sustainability and they are a participant in the U.S. Environmental Protection Agency’s (EPA) innovative WasteWise program.

Logistics Sales Support Specialist
This position serves as a key member of the Commercial team, providing information and reporting on factors designed to improve and optimize the business, such as account analysis, administrative functionality and sales support.

Job Type: Full-time

Responsibilities:

• Maintain and provide day to day customer support as required.
• Compile and issue daily, weekly, and monthly reporting as required.
• Maintain and provide sales support for Domestic Sales team.
• Inform key accounts of chassis use imbalances, potential associated fees and maintain documentation to correct imbalances.
• Coordinate renewal procedures for existing Pool Agreements and leased chassis prior to expiration, to include annual adjustments.
• Perform implementation duties associated to Pool and Lease Agreements.
• Work with Commercial team to ensure linkage between agreements and commitments made with client are properly vetted.
• Maintain document control for all deals, ensuring that customer files are kept up-to-date.
• Provide integration support for new and existing customers.
• Facilitate documentation required for new business transactions.
• Support billing, dispute and collections processes with customers and Shared Services.
• Maintain and produce Salesforce reporting and other internal/external applications as applicable to business unit requirements.

• Bachelor’s degree in Business Administration or related discipline.
• Three to five years of recent experience in a sales organization.
• Transportation industry experience a plus.
• Strong interpersonal and communication skills.
• Excellent customer service and follow-up skills.
• Highly organized and able to multi-task.
• Problem solving and decision-making skills.
• Strong attention to detail.
• Strong computer skills (Excel, Outlook, Word, PowerPoint, SharePoint) required.
• Experience with Salesforce and Tableau is a plus.