Fulfillment & E-Commerce Coordinator

 Foothill Ranch, CA

Job ID:
Job Title:
Fulfillment & E-Commerce Coordinator
City & State:
Foothill Ranch, CA
Job Region:
Mid Level Independent Contributor
Business Unit:
Project Management
Service Offering:
Fulfillment, E-commerce (B2C), Shipper, Inventory Management
Our client leverages 30+ years of experience and expertise in handling fulfillment operations for personalized beauty subscriptions. Because of this experience, they successfully partner with industry-leading beauty and health brands to scale fulfillment with a modern fulfillment solution and real-time business intelligence platform.

Job Type: Full-time

Fulfillment & E-Commerce Coordinator
The Fulfillment and E-Commerce Coordinator has a primary responsibility for managing the intake, routing and follow-up of new client tickets handled by the Fulfillment Operations Special Projects team. This position also includes the management all activities related to inventory management and delivery of goods and services as may be required including oversight of filled intermediates arriving to the Fulfillment Centers (FFCs), kit production in a kit to order environment (KTO) and kit fulfillment at the FFCs. Manages low inventory liability along with balancing inventory at all of our client’s Fulfillment Centers. This role also will assist with client onboarding.

  • Evaluate client tickets submitted through Harbor/JIRA per the established guidelines and route to the appropriate team as part of the FF Ops Special Projects team.
  • Communicate as needed with external and internal teams to resolve ticket related issues.
  • Daily reporting and follow up of work in progress to drive toward meeting SLA.
  • Ensure timely and accurate update of tickets.
  • Efficiently plan, coordinate, expedite and deliver quality goods and services as directed within the forecast and budget.  
  • Proactively communicate the status of orders, current or anticipated problems, and circumstances that may affect delivery, quality and/or price to internal stakeholders.
  • Utilize and interface TPSynergy, a supplier collaboration tool (vendor portal), to manage delivery schedules and FFC inbound capacity.
  • Maintain any Key Performance Indicator as needed for FFC related measures.  
  • Create and provide reporting to clients.
  • Proactively provide analytics to support clients in growing their brands.
  • Assist with client onboarding - work closely with CSS, Fulfillment and Client to ensure a smooth onboarding process.
  • Work toward a minimum average fulfillment rating of 97% with no aging of customer orders beyond 5 days.
  • Plan activities to ensure the availability of components, collateral, and all necessary packaging for product to meet assembly requirements and schedules.
  • Track individual part, intermediate or finished kit delivery, when required for kit to stock (KTS) and prioritization for both short-term and long-term requirements.
  • Work with suppliers to prioritize product in their facility, including 'hands on' activities in the plant.  
  • Coordinate any User Acceptance Testing for projects that require Supply Chain involvement.
  • Follow-up with fulfillment centers daily with greater focus on critical parts, intermediates and/or kits.
  • Establish routine communication process among Planning / Quality / Sourcing / Product Development / etc. with strong initiative to drive results.
  • Perform data entry, item code attributes and BOM set up, revisions and maintenance along with analysis of delivery dates into database.
  • Coordinate and audit the strategic correctness review activity for product data and configuration throughout a product's lifecycle.
  • Manage and coordinate item configuration features and options within the Oracle ERP business system.
  • Responsible for accuracy of Oracle Item Master data as it relates to purchasing and manufacturing data, including BOM structure and item attributes.
  • May be assigned to lead special projects and/or assist manager as needed
  • Travel required. (Up to 15% domestically).
  • Adhere to all company policies and procedures.
  • Other duties / responsibilities may be assigned to this position at the Manager or Director’s discretion.

  • Bachelor's degree in business, supply chain or technical discipline or equivalent experience preferred.  
  • One-year previous experience in procurement and/or supply chain preferred.
  • Experience & Navigation Skills in MRP planning systems.
  • Excellent verbal, written and interpersonal communication skills.
  • Highly organized.
  • Intermediate to Advanced computer skills.
  • Working knowledge and proficiency in Microsoft Office (i.e., Word, Excel, PowerPoint, Outlook, etc.) required.
  • Proficient in ERP / MRP systems (Oracle 11i preferred), MS Office Applications and intranet application (i.e., WebForm).
  • Encouraged to make process improvement of existing processes and take initiatives to make changes under minimum supervision.
  • Possesses a comprehensive knowledge of products, processes, and procedures in all interfacing departments.
  • Understands part manufacturing, processes, and general sequence of operations.
  • Requires sufficient demonstrated experience to immediately understand and proceed with the responsibilities of the position with minimal assistance. Skilled negotiator and able to resolve disputes using tactful, diplomatic, and ethical methods.
  • Demonstrates positive behavioral skills and a high degree of self-motivation and initiative.
  • Ability to handle multiple tasks simultaneously and influence, motivate people.
  • Requires at least three to six months on the job to become minimally proficient and understand various phases of the job.
  • One-year previous experience in procurement and/or supply chain preferred.  
  • Makes independent decisions, based on policy and/or procedure, to facilitate execution of work.
  • Prioritizes and plans work activities, coordinating projects, communicating changes and progress.  
  • Adapts to changes in the work environment.
  • Changes approach or method to make decisions to best fit the situation and is able to deal with frequent change, delays, or unexpected events.
  • Commits to long hours of work when necessary to reach goals/deadlines.
  • Displays original thinking and creativity by meeting challenges with resourcefulness.
  • Generates suggestions for improving work and develops innovative approaches and ideas.

This position offers a competitive base salary.

Related to: KPI, Shipping, Receiving, P&L, Facility, Facility Management, Distribution, Fulfillment, Inventory, Inventory Control, Stocking, Product Shipment, WMS, Warehouse Operations, Shipper, Distributor, Storage, Dock Operations, Warehousing, E-commerce, mobile shopping, applications, supply chain, affiliate marketing, A/B testing, average order value, bundling, cohort analysis, conversion, cross-selling, cookies, fulfillment, SEO, SKU, Web analytics, LTL, Less Than Load, Less Than Truckload, Partial Load, Partial Shipment, Parcel, Small Parcel, KPI, Shipping, Receiving, P&L, Facility, Facility Management, Distribution, Fulfillment, Inventory, Inventory Control, Stocking, Product Shipment, WMS, Warehouse Operations, Shipper, Distributor, Storage, Dock Operations, Warehousing, SKU, EDI, Project Planning, Project Deadlines, Budget Management, Vendor Management, PMP, Risk Management, Forecasting, Process Improvement, Analytical, Agile, Executing Plans, Execution Metrics, MS Project, PMP, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Independent Contributor, Team Player, Individual Contributor, IC