Desk Support Administrator

 Groveport, OH

Job ID:
9156
Job Title:
Desk Support Administrator
City & State:
Groveport, OH
Job Region:
Midwest
Seniority:
Mid Level Independent Contributor
Business Unit:
Engineering
Service Offering:
Technology Software, Maintenance
Our client leverages 30+ years of experience and expertise in handling fulfillment operations for personalized beauty subscriptions. Because of this experience, they successfully partner with industry-leading beauty and health brands to scale fulfillment with a modern fulfillment solution and real-time business intelligence platform.

Desk Support Administrator 
This role will install, modify, troubleshoot, and make repairs to personal computer, printers, hardware appliances and software systems. This position also will provide technical assistance to users.

Job Type: Full-time

Responsibilities:
  • Install and upgrade hardware, software, printers, monitors and other peripheral equipment for employees.
  • Respond to employee inquiries regarding system operations and diagnose system hardware and software problems.
  • Order and install supplies for printers, copiers, and fax machines.
  • Instruct users in use of equipment.
  • Provide updates, status, and completion information to manager and / or users, including documentation of resolutions and equipment inventory.
  • Read technical manuals and brochures to determine system needs or enhancements.
  • Maintain regular and reliable attendance.  
  • Image PC for standardized platform
  • Support Fulfillment systems including Pick To Light system.
  • Support our client’s security suite (Crowdstrike, Bitlocker and Cylance).
  • Active Directory, DNS and DHCP administration.
  • O365 and Azure administration.
  • Kaseya and JAMF administration.
  • New user onboarding.
  • Advise on best practices and solutions for business needs.
  • Participate in On Call after hours rotation.
  • Engage in daily contact with all internal employees and occasional contact with clients who want access to the computer system.
  • Contact copier and fax suppliers as needed for repair or maintenance.
  • Work with some confidential data where disclosure would be negligible.
  • Adhere to all company policies and procedures.
  • Other duties/ responsibilities may be assigned to this position at the manager’s discretion.

Experience:
  • Associate degree in Computer Science or Information Technology.
  • Certification in IT applications preferred (e.g. Microsoft, A+, Network, MCP, MCSE, MSCA, Active Directory, Kaseya, and Microsoft Office 365). (Work experience will be considered in lieu of education and certifications)
  • 3-6 months on the job to become minimally proficient.
  • 2+ years support experience or equivalent licensing / certification with hardware, software and other periphery equipment.
  • Extensive knowledge of printers, PC’s and related hardware.
  • Working knowledge of maintenance and repair to networks (Ethernet, cabling).
  • Operating Systems and software (Windows 10, 11 and 2016).
  • Excellent verbal, written and interpersonal communication skills.
  • Working knowledge and proficiency in Microsoft Office (i.e., Word, Excel, PowerPoint, Outlook, etc.) required.
  • PLC and Fulfillment systems knowledge a plus.
  • Experience with Microsoft IDS imaging.
  • Experience with endpoint protection security software and drive encryption software.
  • Microsoft AD, DNS and DHCP.
  • Azure and O365.
  • Kaseya and JAMF.

This position offers a competitive base salary.

*LI-BL1

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