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Customer Service Representative

 Indianapolis, IN

Job ID:
9168
Job Title:
Customer Service Representative
City & State:
Indianapolis, IN
Job Region:
Midwest
Seniority:
Mid Level Independent Contributor
Business Unit:
Customer Service
Service Offering:
Shipper
Our client is a major distributor of chemicals, ingredients and related products and services to food, personal care, cosmetic, pharmaceutical, water treatment and industrial customers.

Customer Service Representative
As a Customer Service Representative, you will be responsible for domestic and international customer orders, providing support by managing all transactional communications, follow up, inquiries, documentation, and data entry.

Job Type: Full-time

Responsibilities:
  • Process sales orders, and order changes/cancellations.
  • Verify inventory levels, shipment details, delivery date confirmations and customer pricing.
  • Address customer requests and manage follow up as needed.
  • Update ERS system with customer contacts and requirements.
  • Coordinate communication with various shipping warehouses.
  • Coordinate communication with the planning group.
  • Manage documentation request for customers.
  • Review reports to understand status of open orders.
  • Work inter-departmentally to handle service-related issues.
  • Identify quality issues or other customer problems and inform responsible department.
  • Escalate matters to the CS Team Lead/Sales for systemic issues.
  • Assist Administrative Assistant with incoming calls.
  • Assist Accounts Receivable with customer credit issues.
  • In office holiday coverage (excluding Thanksgiving and Christmas Day).

Experience:
  • Associates Degree required
  • 5+ years customer service/equivalent experience
  • Critical thinking & Problem-Solving
  • Ability to work well on a team
  • Self-Motivated
  • Proficient in Microsoft Word, Excel and Outlook
  • Willing to Learn Proprietary Software
  • Organized, Detailed Oriented, and Reliable

This position offers a competitive base salary.

Related to: Shipper, Manufacturer, Distributor, Distribution, Fulfillment, Supply Chain, Supply Chain Operations, Distribution Center, Fulfillment Center, Warehouse, Logistics, Hazmat, hazardous materials, placards, explosive materials, flammable, gasses, oils, combustible, corrosive, endorsements, oxidizer, radioactive, chemical, freight, Customer service, client relationships, customer relationships, client growth, maintain clients, account maintenance, build relationships, grow clientele, grow business, RFP, RFQ, generate sales, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Independent Contributor, Team Player, Individual Contributor, IC