Customer Care Specialist

 Fenton, MO

Job ID:
9117
Job Title:
Customer Care Specialist
City & State:
Fenton, MO
Job Region:
Midwest
Seniority:
Mid Level Independent Contributor
Business Unit:
Operations- Freight Forwarding
Service Offering:
Shipper, Inventory Management
Our client supplies quality ingredients and manufactures custom formulations for the food, beverage, and dairy industries throughout the U.S.

Customer Care Specialist
Our client is currently looking for a Customer Care Specialist located within the Fenton area to provide support to customer accounts and work closely with the Sales Team.

Job Type: Full-time

Responsibilities:
  • Front Line/First Point of contact for assigned customer accounts, both foreign and domestic.
  • Support Outside Sales Representatives, including maintaining existing customer base, order entry, tracking, and revisions as well as sales contract management.
  • Timely and accurate processing of incoming orders via phone, fax, or email.
  • Timely and accurate creation of export documentation.
  • Respond to various customer requests in a timely and effective manner, ensuring a high level of customer satisfaction.
  • Respond to customer requests including, product information, tracking information, and proof of delivery.
  • Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits.
  • Document customer complaints to ensure proper investigation/resolution.  
  • Communicate with all internal departments – Inventory, Credit, Warehouse, Purchasing, Transportation – to ensure customers’ requirements are met or exceeded.
  • Provide support to other internal departments as necessary
  • Establish and maintain strong positive customer relationships
  • Upsell

Experience:
  • Bachelor's Degree
  • Minimum of 5 years of experience in business to business customer service
  • Strong competencies in all major Microsoft products especially Excel
  • Experience using CRM software programs is a plus
  • Bilingual – Spanish strongly desired
  • Customer service, team and goal-oriented, enhanced by a high sense of urgency and attention to detail
  • Demonstrate professional behavior and teamwork by being punctual, dependable and adhering to company policies and procedures.
  • Strong interpersonal and communication skills with the ability to solve problems, multi-task and be a hands-on leader.

This position offers a competitive base salary.

*LI-LH1

Related to: Shipper, Manufacturer, Distributor, Distribution, Fulfillment, Supply Chain, Supply Chain Operations, Distribution Center, Fulfillment Center, Warehouse, Logistics, Food Stuffs, Grocery, FDA, Inspection, Food Grade, Consumables, Perishables, Edibles, Safety, Inspection, OSHA, Certified, Certification, Quality, Freight Forwarding, International Freight, Domestic Freight, Air Freight, Ocean Freight, Domestic, International, International Shipping, Steamship, Logistics, Customs, Customs Brokerage, Import, Export, Air, Ocean, NVOCC, Ocean Export, Ocean Import, Global Export Shipment, Ocean Freight, Ocean Containers, International, Customs, CTPAT, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Independent Contributor, Team Player, Individual Contributor, IC