Carrier Operations Specialist

 Vernon Hills, IL

Job ID:
Job Title:
Carrier Operations Specialist
City & State:
Vernon Hills, IL
Job Region:
Entry Level Independent Contributor
Business Unit:
Freight Operations
Service Offering:
Non-Asset (Traditional Brokerage)
Our client and their team members are their greatest asset. Combined, their team has a total of 82 years of experience in various sectors of the transportation industry. Each team member brings a valuable skill set, that creates a comprehensive partner for managing your supply chain needs. They are dedicated to providing their carrier partners and customers with the highest level of customer service and strategically tailored solutions.

Carrier Operations Specialist
This individual will be responsible for keeping track of driver’s progress along routes and handling request and complaints. This individual will also be responsible for onboarding new carrier partners and vetting them to make sure they are compliant with our client. This individual will be learning to source capacity, finding the best truck for the right load, while learning to negotiate the best rate.

Job Type: Full Time

  • Closely tracking the status of our shipments to ensure reliable transportation coverage from start to finish.
  • Prioritize check calls based on load type (expedite/white glove/late delivery/reschedule, etc.) and immediately communicate any issues.
  • Communicating internally with appropriate parties on all service delays and issues.
  • Respond to carrier partners questions and complaints/issues timely and professionally.
  • Reviews drivers’ paperwork to ensure it is complete and accurate.
  • Learning to source capacity, negotiate rates and establish relationships with carrier partners.
  • Ensure driver information is in every load.
  • Ensure every load possible is on recommended GPS tracking.

  • Bachelor’s degree preferred.
  • Minimum 2+ years of transportation experience.
  • Minimum 2+ years of customer service experience.
  • Strong organizational skills.
  • Possess strong written and verbal communication skills.
  • Possess a positive attitude and desire to learn.
  • Excellent negotiation skills.
  • Ability to work and thrive independently.
  • Strong decision-making skills.

This position offers a competitive base salary