Carrier Account Manager

 Fort Worth, TX

Job ID:
8921
Job Title:
Carrier Account Manager
City & State:
Fort Worth, TX
Job Region:
Southwest
Seniority:
Mid Level Independent Contributor
Business Unit:
Carrier Sales (Brokering/Capacity Management)
Service Offering:
Non-Asset (Traditional Brokerage)

Our client is a Veteran-owned 3PL business located in Texas. They provide direct logistics solutions and asset-based transportation to all 48 Continental U.S. States and Canada. Their industry experience and dedication to a perfect customer experience makes them the ideal logistics company.

Carrier Account Manager
This position will be responsible for sourcing, negotiating and securing carriers to move available freight in a timely and cost-effective manner. In addition, this individual will be customer facing, will provide outstanding customer service, and handle daily tracking and tracing of shipments. All applicants must have freight brokering, operations, and dispatching experience.

Job Type: Full-time

Responsibilities:

  • Negotiate and secure carriers to move freight in a timely and cost-effective manner.
  • Ensure that freight is picked up, transported and delivered on time to meet and/or exceed client’s expectations. 
  • Professionally manage existing accounts.
  • Participate on a rotating on-call schedule (every 3rd weekday and every 3rd weekend). 
  • Accountable for overall customer satisfaction.
  • Develop and maintain relationships throughout the customer organization.
  • Maintain business by constant contact and follow-up.
  • Enter customer orders into the system.
  • Communicate customer orders to vendors, carriers, and partners.
  • Track orders and communicate any issues to customers or final consignee.
  • Build loads and schedule appointments.
  • Maintain and update accurate information in the company’s operating system.

Experience:

  • Minimum 2+ years of experience in the Transportation industry, specifically overseeing accounts and dealing with quotes, bookings and tracking.
  • Strong communication skills and customer service skills. 
  • Outgoing, friendly, fun, and a high achiever with the ability to maintain positive and productive relationships with customers.  
  • Bilingual is a plus.

This position offers a competitive base salary.

Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, Dryvan, Dry Van, Box Trailer, Dry Goods Shipping, Non-Perishable Shipping, Container, Long Haul, Short Haul, Tractor Trailer, Flatbed, flat bed, flat-bed, tie downs, dunnage, conestoga, curtain side, lowboy, tarp, permit loads,Oversized, Over-dimensional, OD, RGN, Removable Gooseneck, Low boy, drop-deck, flat-bed, special permit, TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, Refrigerated, Reefer, Temp Controlled, Temperature Controlled, protect from freeze, cold chain, cooling, Customer service, client relationships, customer relationships, client growth, maintain clients, account maintenance, build relationships, grow clientele, grow business, RFP, RFQ, generate sales, track, trace, negotiate rates, cold calling, load coverage, book loads, freight lanes, delivery, carrier procurement, freight operations, pricing, TMS, RFP, carrier relationship development, load boards, freight broker, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Independent Contributor, Team Player, Individual Contributor, IC