Brokerage Operations Manager

 Easton, MD

Job ID:
8018
Job Title:
Brokerage Operations Manager
City & State:
Easton, MD
Job Region:
Northeast
Seniority:
Manager/Team Lead/Supervisor
Business Unit:
Operations - Brokerage
Service Offering:
Non-Asset (Traditional Brokerage)
Our client has been providing industry leading logistic services, like no other, since 1982. They pride themselves on exceeding expectations with all of your transportation and warehousing needs. Competitive rates and exceptional customer service are guaranteed when you work with them.

Brokerage Operations Manager
This role will be responsible for prospecting and maintaining carrier relationships, managing, and administering operational policies, and establishing and maintaining systems for measuring aspects of operational management and development. The ideal candidate must be energetic, organized, and self-motivated while providing superior service and a friendly attitude to clients.

Job Type: Full-time

Responsibilities:
  • Lead and drive employee development, initiative, and capability to achieve accountability within the Operations Team.
  • Oversee customer shipments, routing requests, and assign approved service provider for transportation based on carrier matrix and other factors.
  • Develop and maintain carrier relationships across all modes.
  • Motivate, develop, and train employees. 
  • Establish and maintain appropriate systems for measuring necessary aspects of operational management and development.
  • Assist in mode and service offering strategies and execution.
  • Respond to customer issues in a timely manner to ensure complete satisfaction.
  • Strive for continuous improvement and identify opportunities to increase efficiency in all operations.
  • Communicate company and departmental goals and status to employees on a regular basis.
  • Work closely with the General Manager and Owner daily to ensure all metrics are being exceeded across all departments.
  • Other duties and tasks may be assigned to the Operation Manager at the discretion of the President and or Senior Leadership.

Experience
  • 5+ years industry-related experience.
  • Proven track record of successful team management.
  • Successful track record of building relationships with stakeholders and customers that has resulted in a high satisfaction rate.
  • Strong negotiation skills.
  • Strong problem-solving skills to develop solutions to complex and multi-disciplined issues.
  • Ability to lead in a fast-paced environment and work collaboratively with all cross functional.

This position offers a competitive base salary.

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