After Hours Carrier Operations Representative

 Vernon Hills, IL

Job ID:
6086
Job Title:
After Hours Carrier Operations Representative
City & State:
Vernon Hills, IL
Job Region:
Midwest
Seniority:
Mid Level Independent Contributor
Business Unit:
Freight Operations
Service Offering:
Non-Asset (Traditional Brokerage)
Our client is focused on building lasting relationships with their customers and carrier partners through accountability, communication and transparency. Our client’s team members are their greatest asset. Combined, their team has a total of 82 years of experience in various sectors of the transportation industry. Each team member brings a valuable skill set, that creates a comprehensive partner for managing your supply chain needs. They are dedicated to providing their carrier partners and customers with the highest level of customer service and strategically tailored solutions.

Job Type: Full-time

After Hours Carrier Operations Representative
This role is responsible for providing after-hours operational support to ensure that customers’ freight is being monitored and tracked around the clock. This role will be responsible for maintaining accurate updates for all loads, tracking the status of our client’s shipments to ensure coverage from start to finish, reporting and addressing any issues that arise, and providing excellent communication to ensure complete customer satisfaction.

Responsibilities:
  • Monitor and track customers’ freight.
  • Provide visibility and maintain accurate documentation for all loads.  
  • Provide clear and concise communication, troubleshoot customer concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.
  • Track and trace all load assignments to ensure accuracy and delivery of time-sensitive freight
  • Initiate “check calls” with drivers on all pick-ups and deliveries and during transit.
  • Communicate with drivers to ensure that on-time service is provided for all customer shipments.
  • Monitor freight via multiple portals and websites to ensure accurate pickup and delivery times and to notify customers of any potential issues or delays.
  • Maintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notes.
  • Work cooperatively with customer Operations/Carrier Departments to provide solutions for customers’ needs and resolve issues.
  • Ability to work from 10pm-6am, or similar hours.

Experience:
  • 1+ years of third party logistics experience preferred.
  • College degree is preferred.
  • Basic knowledge of MS Outlook, Word, and Excel.
  • Ability to learn TMS software.
  • Self-starter and team-oriented.
  • Energetic, hard working, entrepreneurial, and accountable.
  • Excellent written and verbal communication skills.
  • Experience working in a deadline driven environment preferred.
  • Exceptional customer service attitude and skills.
  • High-energy, positive attitude.
  • Organizational and scheduling skills.

This position offers a competitive base salary

*LI-AM1

Related to: freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR