Senior Manager of Brokerage Operations
The Position
Job Title: Sr Manager of Brokerage Operations
Job Type: Full-time; Hybrid
Responsibilities:
- Oversee multiple transportation operations departments, including Truckload, LTL, International, and Expedited/Special Services, with the greatest priority on FTL and LTL.
- Lead and develop department managers, establish accountability, and improve collaboration and consistency across the operations team.
- Evaluate current workflows, processes, team structure, workload distribution, and operational bottlenecks, then recommend improvements to increase efficiency and scalability.
- Partner directly with the IT Director and internal technology team to improve TMS functionality, automate manual processes, explore AI-enabled workflows, and enhance reporting and analytics.
- Monitor operational performance, service levels, productivity, profitability, margins, cost-to-serve, claims exposure, and other KPIs.
- Maintain and strengthen relationships with carriers, station partners, agents, and other transportation partners.
- Support operational escalations, service issues, carrier-related challenges, and cross-functional problem-solving.
- Provide oversight of carrier compliance, claims, and risk-related processes
- Work indirectly with Sales and Inside Sales to support shipment execution and ensure operations are aligned with customer and commercial needs.
- Bring an outside perspective, fresh ideas, and positive leadership energy to help motivate the team and challenge existing processes.
Experience:
- 10+ years of experience in transportation, freight brokerage, or third-party logistics (3PL)
- 5+ years of experience leading multifunctional operations teams, managing department leaders, and coaching and developing teams.
- Demonstrated experience overseeing multiple transportation functions, with strong FTL and LTL operational knowledge and exposure to international freight, expedited services, and intermodal.
- Proven ability to evaluate operational processes, identify bottlenecks, implement improvements, and deliver measurable results
- Experience partnering with IT teams to improve workflows, automate manual processes, and implement technology-driven solutions.
- Strong knowledge of transportation management systems (TMS) and DAT, Trucker Tools, CRM platforms, and reporting tools
- Experience working with carriers, carrier sales teams, agents, and station partners, with an understanding of brokerage operations and station-agent models.
- Experience with P&L ownership, margin management, financial performance, or operational cost optimization is a plus.
- Exposure to carrier compliance, claims management, and transportation risk management is beneficial.
- Strong leadership, communication, and relationship-building skills, with the ability to motivate teams, establish accountability, build trust with managers
- Bachelor's degree in Supply Chain, Logistics, Transportation, Business Administration, or a related field required.
Location: Warrenville, IL
Compensation Details: This position offers a competitive base salary + bonus