Account Operations Coordinator
The Position
Job Title: Account Coordinator
Job Type: Full-time; Onsite
Responsibilities:
- Provide day-to-day operational and customer support for Freight Brokers and assigned customer accounts.
- Assist with load creation, data entry, and maintaining accurate shipment information within the TMS and brokerage systems.
- Communicate with customers regarding shipment status, pickup and delivery updates, and service-related questions.
- Track and monitor freight to help ensure on-time pickup and delivery.
- Coordinate appointments, paperwork collection, and shipment documentation.
- Assist Freight Brokers with carrier onboarding and compliance documentation.
- Manage incoming calls, emails, and customer requests in a professional and timely manner.
- Help resolve shipment issues and communicate updates to customers, carriers, and internal team members.
- Support Freight Brokers with day-to-day activities that contribute to customer satisfaction and revenue-generating brokerage operations.
Experience:
- High school diploma or equivalent required.
- Experience in logistics, freight brokerage, transportation, customer service, or a related field preferred.
- Strong verbal and written communication skills.
- Excellent organization, time management, and multitasking abilities.
- Strong attention to detail and ability to maintain accurate shipment and customer information.
- Ability to problem solve and prioritize tasks in a fast-paced environment.
- Customer-focused mindset with the ability to build positive relationships with customers, carriers, and internal teams.
- Comfortable working collaboratively while supporting multiple Freight Brokers and customer accounts.
Location: Olathe, KS
Compensation Details: This position offers a competitive base salary and bonus