Logistics Sales Manager – Orlando, FL
Logistics Sales Manager
Job Type: Full-time; Hybrid
Responsibilities:
- Manage and develop a team of sales and account management professionals focused on growing existing customer relationships and maximizing revenue opportunities.
- Lead from the front as a hands-on sales leader, actively participating in customer development, identifying growth opportunities, supporting outreach efforts, and helping team members advance and close new business within existing and prospective accounts.
- Coach team members on customer engagement, account strategy, pricing, negotiation, and identifying opportunities to expand share of wallet.
- Develop short- and long-term customer growth plans in partnership with individual team members.
- Set clear expectations and measurable goals for account growth, gross margin, customer retention, and overall team performance.
- Monitor sales activity and account performance, using data and KPIs to identify trends, opportunities, and areas requiring additional coaching.
- Provide regular hands-on coaching through one-on-ones, account reviews, deal strategy discussions, and real-time support on customer opportunities.
- Support team members with pricing decisions, spot-market opportunities, negotiations, and other situations requiring sound commercial judgment and calculated risk-taking.
- Participate in business reviews and customer meetings, helping strengthen relationships and identify additional opportunities for growth.
- Assist with escalated customer situations and help team members navigate complex negotiations or commercial challenges.
- Collaborate with leadership on sales forecasting, account planning, revenue goals, and broader growth initiatives.
- 2+ years of experience in freight brokerage sales with an emphasis on FTL dry van freight.
- Proficiency in Microsoft Office with intermediate skills in Excel/Access, operational familiarity with TMX, CRM tools preferred.
- Demonstrated ability to implement improvements in system processes
- Business Acumen - Ability to grasp and understand business concepts and issues.
- Communication, Written/Oral - Ability to communicate effectively with others using the spoken word and in writing.
- Customer Oriented - Ability to take care of the customers' needs while following company procedures. Customers include divisions within the company as well as external customers.
- Decision Making - Ability to make critical decisions while following company procedures.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Relationship Building - Ability to effectively build relationships with customers and co-workers.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.