Intermodal Logistics Coordinator
Intermodal Logistics Coordinator
Job Type: Full-time; On-site
Responsibilities:
- Meet and exceed customer requirements at every stage of the order fulfillment process.
- Analyze load information from the customer to determine and verify the appropriate routes and rates.
- Source equipment based on the most cost-effective routings to satisfy customer requirements, working within the parameters and guidelines related to profitability and rates.
- Coordinate with pricing and equipment capacity to secure equipment options and power.
- Ensure the system contains complete and accurate details of the order. Notify the customer of any potential delays or problems pertaining to the order.
- Resolve any issues with the loads as they arise. Escalate as required.
- Remain in contact with the customer throughout the duration of an order. Communicate both positive and negative occurrences.
- Build carrier relationships.
- Communicate drayman changes to the Pricing department, ensuring best carrier match to customer requirements.
- Manage the pick-up to ensure customer and carrier requirements are met.
- Obtain paperwork (bill of lading, customs documents) for movement.
- Prepare and transmit rail instructions for movement.
- Coordinate load status for higher volume customers with Tracing Team.
- Reschedule deliveries and resolve issues if required.
- Trace and monitor shipments to ensure on time performance to customer.
- Communicate tracing information (ETA and appointment) to the customer.
- Manage accessorial and equipment charges as identified.
- Provide follow up communication to the customer, drayman and Accessorial Administrator accordingly.
- Keep the customer, Operations and Sales teams updated on significant issues or trends.
- Update and interact with 3rd and 4th party websites, accepting load tenders, inputting status, appointments, and accessorial charges.
- Minimum 1-2+ years of intermodal experience in the transportation industry.
- Complete understanding of intermodal procedures within North America.
- Strong knowledge of North American geography.
- Knowledge of Canadian and U.S. customs procedures is a plus.
- Knowledge of cross border transportation is a plus.
- Proficient in Microsoft Office (e.g., Outlook, Excel, Word).
- Dedicated commitment to providing superior, timely, internal and external customer service.
- Strong interpersonal skills with the ability to communicate clearly and effectively in verbal and written form.
- Highly organized with the ability to multi-task and prioritize.
- Strong problem-solving and decision-making skills in a team environment.
- Team cooperation and respect is required.
- Strong negotiation skills.
- Intermodal pricing experience.