Capacity Specialist II (Haddonfield, NJ)

Location: Haddonfield, New Jersey
Type: Direct Hire
Job 10087
Salary: $46,400 — $69,600

Company Description: Our client is a family-held, third-generation corporation with a proud legacy of leadership celebrating its 60th anniversary in business. They believe in the importance of investing generously in their people, business, industry, and local community. Our client is the oldest privately held freight brokerage in North America, specializing in notoriously complicated freight, like temperature-controlled, oversized, and high-value, high-security shipments. They help transportation professionals for some of the world’s top brands ensure the safe, on-time delivery of their freight using carefully designed procedures, cutting-edge technologies, and award-winning service. Whether the shipment is oversized, delicate, high-value, or hazardous, they’re prepared to manage it with the utmost care

The Position

Job Title: Capacity Specialist II

Job Type: Full-time; Hybrid

Responsibilities:

Support customer growth and satisfaction by utilizing high-quality carrier capacity to cover loads and meet or exceed customer expectations.
Demonstrate self-sufficiency in managing workload, consistently making decisions, and taking action that results in achieving company growth goals.
Begins to consistently drive decision-making and participates in problem solving activities that results in achieving team and company goals with little reliance on team members and manager.
Maximize individual, department, and company profitability by purchasing transportation at competitive market pricing, while maintaining service levels.
Collaborate with Capacity Development team to identify carriers and lanes needing attention, develop and increase capacity utilization, improve service, and pricing for customer opportunities, ensuring every customer always has the service and capacity needed to drive customer satisfaction and increase load count, revenue, and margin.
In collaboration with Capacity Development, identifies, leverages & builds operational relationships with carriers to ensure consistent capacity, pricing, and service to customers, keeping Carrier Relationship Management tools accurate and up to date.
Deliver excellent customer service by ensuring adherence to company, customer, and industry policies and best practices.
To maximize customer and carrier satisfaction, demonstrate proactive and effective communication to ensure internal and external customers and carriers are aware of changes and issues before or as they happen, escalating to OEM where necessary.
Collaborate with Business Development and Customer Experience to secure new opportunities and win new customers
Learn, adopt, and leverage new technologies to cover more loads, more quickly and drive productivity.

Leads by example to support team member assimilation in understanding company’s core values, processes and procedures, and foundational freight brokerage skills, to maximize service continuity.

Market carrier-facing tools to carriers and gather feedback to position the company as a “broker of choice” for carriers.
Share anecdotal evidence of market conditions with teammates to enable the team win new or protect existing business.

Experience:

High school diploma or minimum 3 years of equivalent industry training or experience
Bachelor’s Degree Preferred
Customer Service Experience a plus
2+ years' experience in freight brokerage, 3PL, transportation, or supply chain industry
Strong communication & Organizational skills
Proficient in MS Office and the ability to use and learn new software and technologies

Location: Haddonfield, NJ

Compensation Details: This position offers a competitive base salary.