Senior Client Integrations Specialist
Senior Client Integrations Specialist
Job Type: Full-time; Hybrid
Responsibilities:
- Client Implementations
- Lead multiple concurrent Tier 2 and Tier 3 implementations across all Breakthrough products.
- Lead higher-complexity and higher-risk engagements.
- Begin leading components of Tier 1 implementations as a proving ground for Architect readiness, partnering closely with Architects as needed.
- Serve as the primary implementation owner, accountable for timelines, deliverables, and execution quality.
- Develop and execute comprehensive testing plans for client implementation projects.
- Lead weekly client meetings, providing clear updates, next steps, and risk management.
- Build and maintain detailed project documentation, including timelines, requirements, and action tracking.
- Guide clients through the implementation process to ensure a smooth onboarding experience and strong early value realization.
- Ability to provide occasional after-hours or weekend support during client go-lives and hypercare to ensure successful onboarding and issue resolution.
- Technical Integration & Platform Configuration
- Execute platform operational work, focusing primarily on complex scenarios and escalations.
- Lead and support technical integrations and data connectivity efforts (ex: API, SFTP, AS2, cloud storage transfer) alongside senior team members.
- Provide deep technical guidance on integrations, data flows, and platform configurations.
- Support advanced troubleshooting and root-cause analysis for client issues.
- Manage and execute system configurations within our platform, ensuring that client-specific settings and integrations are precisely configured.
- Cross-Functional Collaboration
- Drive cross-functional execution across Technology, Account Management, and external partners.
- Translate technical complexity into clear, actionable guidance for internal teams and clients.
- Support sales enablement efforts by contributing technical insight and implementation scoping to inform client buying decisions.
- Communicate risks, dependencies, and decisions clearly to maintain alignment across teams.
- Mentorship & Process Improvement
- Mentor and support Client Integration Specialists and Leads, providing guidance on execution, communication, and technical problem-solving.
- Identify and drive improvements to implementation processes, tools, and documentation.
- Share best practices and patterns to improve team consistency, scalability, and quality.
- Bachelor’s degree or equivalent experience in Supply Chain/Logistics or Information Technology.
- 4+ years of relevant experience in client implementations, integrations, logistics, supply chain, or transportation.
- 4+ years of customer-facing experience.
- Proven experience leading complex client-facing implementations.
- Strong understanding of technical integrations, data flows, and platform operations.
- Prior experience with TMS systems is a plus.
- Prior experience in API, MFT, and EDI integrations is a plus.
- Strong ownership mindset with the ability to manage complex, ambiguous work.
- Proven ability to lead multiple high‑impact initiatives simultaneously.
- Confident communicator in complex client and cross‑functional environments.
- Strong technical aptitude and systems thinking.
- Ability to mentor others and raise overall team performance.
- Proactive, solution‑oriented approach to problem‑solving.
- Strong understanding of supply chain and transportation processes.