The Position

• Drive daily and weekly load count, revenue and margin goals for our client’s company.
• Strategically match, negotiate, and book carriers with available freight.
• Negotiate rates with carriers to maximize profits and develop long term solutions.
• Develop current carrier base for consistent lane specific volumes.
• Verify all carriers go through the RMIS process to confirm they are qualified to haul for our client’s company.
• Establish and maintain carrier relationships for future capacity opportunities.
• Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver.
• Meet departmental and personal profit margin goals.
• Maintain carrier satisfaction and provide high quality service and work ethic while representing our client’s company.
• Manage order entry and create orders for customers through systems, phone, and email as needed.
• Follow customer SOPs during the booking and dispatching process.
• Ensure all shipments are tracked according to company policy. Quickly and proactively resolve problems that arise while load is in transit.
• Provide any required reporting to management.
• Exercise discretion and independent judgement with respect to handling difficult situations and provide timely escalation and/or feedback to direct supervisor regarding service failures, customer complaints, or any other matters requiring attention.
• Maintain and monitor service levels provided to customers as required.
• Promote brand awareness within current/existing carrier partners.
• Follow Accessorial Approval Processes when requesting accessorials.
• Performs other special projects and task as assigned (Based on business need).

• Bachelor’s degree in marketing, logistics, supply chain or related field preferred. Must have minimum of 2 years demonstrated broker experience.
• Working knowledge of Microsoft Office Programs (Outlook, Excel and Word). • Working knowledge of McLeod preferred .
• Excellent written and verbal skills with emphasis on professional phone and email etiquette.
• Excellent interpersonal skills with ability to build positive relationships at all levels of a business (internally and externally).
• Superior organizational skills with high attention to detail.
• High customer service orientation.
• Team player with proven ability to excel in a team-based environment.
• Possess a sense of urgency, flexibility and assertiveness.
• Ability to multi-task, plan/prioritize and execute in a timely manner.
• Ability to handle a fast-paced environment with rapidly changing priorities.
• Quick learner with ability to receive and give clear instructions.
• Demonstrates high level of professionalism, critical thinking and judgment to solve problems efficiently/effectively.