VP of Business Development (Remote)
Job Type: Full-time; Remote
Responsibilities:
- Revise and present multi-year growth targets to ELT with business cases
- Ensure BDRs set meeting to on-board new customer and prepare to move awarded business according to company process.
- Collaborate with the Director of Operational Excellence (DOE), Capacity, Customer Experience (CX),and or BD staff on new opportunities, strategies and resources needed to win daily spot market opportunities to meet goals. Regarding special projects, like permitted loads, etc., Inform stakeholders of upcoming projects in ample time.
- Evaluate and monetize marketing and tradeshow investments; ensure each event generates sufficient spread within 6–9 months. Maintain a living ROI-focused events report in partnership with Marketing.
- Collaborate with marketing to supply BD-related information used in social media campaigns.
- Enforce competition control within customers, building services that recognize customer relationships, increasing existing business, and wallet share retention.
- During quarterly projection and goal-setting meetings, highlight to ELT any problematic margins for existing customers, outlining a plan for the upcoming quarter. During the next quarterly projection meeting, report progress. Continue reporting, during projection, any customer who has had, or has a spread improvement plan. Report on inaccurate lane awards, either positive or negative.
- Contracts, SOPs and NDAs
- Qualify customer NDAs or potential contracts before submission to VPQS and legal for review.
- Lead BD staff, prospects and legal to negotiate agreeable terms. Prepare CEO final review.
- Introduce to CX and CS teams, all necessary customer onboarding service requirements.
- Inform DCRFSQ and VPQS of any CAPA opening for BD accounts and collaborate on response.
- Collaborate with DCRFSQ on a strategy when freight needs exceed our carrier offerings.
- Improve productivity and scalability by monitoring BD workload, identifying inefficiencies, and reporting to the ELT.
- Lead BD-customer discussions re: rates, service, credit and collections, insurance, volumes not being met, both good and unwelcome news, with a goal toward each BD rep being fully capable of handling.
- Collaborate with VPOS, VPQSand DOE to implement strategies with customers, to meet/exceed customer satisfaction, from service, to reports to customer portal functionality, etc.
- When special carrier needs and/or capacity is needed, inform VPSV (at contract time) and DOE and carrier development team (for existing clients) Seek both customer IT needs, and friction points and automation opportunities and work with VPOSE and DIT to create solutions.
- Provide VPQSand DCRFSQ with as much advance notice as possible for all actual or probable customer audits.
- Gather and supply IT needs from customers or staff, and report to IT leadership.
- Ensure internal communication processes are carried out at a company level.
- Present feedback, discuss, prepare, and organize necessary resources to execute continual improvement of business operations.
- Be a leader and champion of the Company’s values, goals, and initiatives both publicly and in one-on-one, closed-door settings ensuring that every staff member is aligned with and assimilated into Tucker’s culture.
- Work to be considered a subject matter expert within the logistics industry; including seeking public speaking opportunities at tradeshows and industry events to promote Tucker and drive new business opportunity.
- Participate in employee engagement activities and promote the company’s core values.
- 10+ years in proven success in sales leadership
- Bachelor’s Degree
- 10+ years’ experience managing teams
- Demonstrated competence in use of CRM, lead generation tools, etc.
- Excellent organizational and writing skills
- Strong presentation and public speaking skills
This position offers a competitive base salary.