HighJump WMS Manager
Job Type: Full-time; Remote
Responsibilities:
- Configure, monitor, and administer Holman’s WMS software in accordance with established business requirements, operational standards, and industry best practices.
- Act as the primary point of coordination between warehouse operations, Information Technology, and software vendors on all WMS-related issues, enhancements, and scheduled updates.
- Investigate, diagnose, and resolve WMS software incidents; maintain thorough records of all issues and corrective actions taken.
- Provide authoritative technical guidance and end-user support to WMS users and administrators across all company locations.
- Collaborate with operations leadership and client stakeholders to architect optimized system configurations during new client onboarding and process development initiatives.
- Support the design, implementation, and ongoing administration of system integrations via EDI, VAN, AS2, Boomi and related connectivity protocols.
- Conduct routine performance analysis of WMS systems, ensuring consistent availability, reliability, and responsiveness.
- Develop and deliver training programs for WMS end-users and administrators; provide ongoing supervisory guidance as appropriate.
- Maintain comprehensive and current WMS documentation, system manuals, and operational procedures.
- Manage the testing and deployment of software upgrades, patches, and enhancements in alignment with change management protocols.
- Identify and implement system improvements and optimizations to support continuous operational improvement.
- Adhere to IT department change management, security, and access provisioning protocols for all system modifications, user access changes, and environment updates.
- Coordinate with the IT Director on all vendor and consultant engagements related to WMS, including scope of work approvals, invoice review, and relationship management.
- Minimum two years’ administration/management experience with Highjump (Infios/Korber) E3PL or comparable warehouse management software in a multi-client 3PL environment. Direct Highjump experience strongly preferred.
- Proficient with Microsoft Office 365 suite.
- Proficiency with SQL reporting.
- Demonstrated ability to configure and administer WMS or comparable enterprise software platforms.
- Strong analytical and problem-solving capabilities; able to apply structured reasoning to complex technical challenges.
- Proficiency in evaluating emerging technologies and translating their operational potential into actionable recommendations.
- High degree of self-direction and accountability; demonstrated ability to manage competing priorities with minimal supervision.
- Meticulous attention to detail with a disciplined approach to accuracy and thoroughness.
- Composure and effectiveness in high-pressure environments; ability to deliver results against deadlines.
- Commitment to customer service excellence, both for internal stakeholders and external clients.
- Flexibility to work alternative schedules as required by business needs.
- Exceptional written and verbal communication skills, with the ability to convey technical information clearly to non-technical audiences.
- Proven capacity to establish and sustain productive working relationships across functional teams, client organizations, and vendor partners.
- Experience preparing and maintaining technical documentation, reports, and procedural materials.
- Experience with EDI mapping is a bonus.
- Experience with Boomi is a bonus.
- Experience with REST Web Services/API calls is a bonus.