Logistics Account Manager

Our client brings multiple points of supply chain compliance, optimization, and management together with expert market intelligence and information technology. Their cutting-edge, web-based solution allows them to provide fully customizable deployment, implementation, execution, and management solutions for full truckload, less-than-truckload, ocean, air freight, and parcel. This solution allows their customers to connect instantly with carriers, view and analyze up-to-date data, and receive real-time rates for every shipment in their supply chain.

Logistics Account Manager

Job Type: Full-time; On-site

Responsibilities: 

• Serve as the primary point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships grounded in trust and reliability.
• Negotiate contracts and close agreements to maximize profitability and client satisfaction.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Ensure the timely and successful delivery of solutions aligned with customer needs and strategic objectives.
• Clearly communicate progress on monthly/quarterly initiatives to both internal and external stakeholders.
• Drive new business growth through upselling and cross-selling with existing clients; identify improvement opportunities to meet sales quotas.
• Develop and work leads to cultivate new business opportunities.
• Manage customer pipeline data and activity records within the CRM system.
• Forecast and track key account metrics including quarterly sales results and annual forecasts.
• Prepare regular account status reports for internal leadership.
• Collaborate with the sales team to identify and grow opportunities within the assigned territory.
• Assist with complex client requests and serve as an escalation resource when needed.

Experience:

• Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or equivalent role.
• Demonstrable ability to communicate, present, and influence stakeholders at all levels of an organization.
• Comprehensive background in logistics including Parcel, LTL, FTL, Freight Forwarding, and related transportation modes.
• Working knowledge of Parcel and Freight contract structures and RFP processes.
• Solid experience with Microsoft Excel and relational database tools.
• CRM experience required (Salesforce or equivalent).
• Proven ability to deliver client-focused solutions that meet and exceed customer expectations.
• Demonstrated ability to manage multiple account projects simultaneously while maintaining attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• Bachelor's degree in Business Administration, Sales, Supply Chain, or a related field preferred.