Director of Expedited Logistics Operations
Director of Expedited Logistics Operations
Job Type: Full-time; On-site
Responsibilities:
Job Type: Full-time; On-site
Responsibilities:
- Directs daily operations across all company service lines, ensuring execution aligns with customer expectations and delivery timelines.
- Oversees routing, dispatch, tracking, and vendor coordination for time-sensitive and high-touch shipments.
- Ensures on-time performance for rollouts, trade shows, white glove deliveries, and mission-critical cargo.
- Monitors operational efficiency and cost control to maximize revenue and protect profit margins.
- Develops and drives operational strategies that promote scalability, efficiency, and cost-effectiveness.
- Establishes key performance indicators and reporting structures to monitor performance and drive accountability.
- Leads technology integrations and process automation initiatives to enhance visibility and productivity.
- Supports customer growth by strengthening existing relationships and expanding the base of trusted, repeat clients.
- Builds and maintains a high-performing team across multiple shifts and service verticals.
- Oversees the training and development of internal personnel and
independent logistics agents. - Designs standard operating procedures and success metrics for team consistency and performance growth.
- Serves as the final escalation point for complex service issues and critical customer concerns.
- Ensures rapid resolution of delays, damages, or service failures with minimal impact to the customer.
- Implements a culture of service excellence, with proactive
communication and attention to detail. - Establishes and maintains a scalable department structure aligned with operational goals.
- Ensures full compliance with TSA, DOT, IATA (as applicable), and
company-specific safety and regulatory standards. - Oversees documentation, billing accuracy, and audit preparedness
across service lines. - Manages relationships with exclusive-use vehicle providers, white glove partners, and air freight carriers.
- Oversees rate negotiations, vendor onboarding, and ongoing
performance tracking. - Maintains up-to-date Carrier Report Cards and ensures service level agreements are met.
- Negotiate better rates with partners.
- Bachelor’s degree is required; an advanced degree is preferred
- 7–10 years of experience in Logistics Operations with a focus on time-sensitive, specialized services
- Expertise in Expedited, Exclusive Use, and White Glove transportation
- Strong knowledge of regulatory compliance (TSA, DOT, IATA)
- Proven leadership in team building, departmental structuring, and service delivery
- Proficiency with logistics systems, CRM/TMS platforms, and Microsoft Office Suite
- Excellent communication, conflict resolution, and decision-making skills
This position offers a competitive base salary.