Terminal Manager
Job Title: Terminal Manager
Job Type: Full-time; Onsite
Responsibilities: Experience:
Location: Multiple Locations
Compensation Details: This position offers a competitive base salary.
Job Type: Full-time; Onsite
Responsibilities:
- Ensuring customers products are delivered on-time and safely everytime while providing customers with consistent, professional communication and outstanding customer service.
- Manage the profit and loss of the terminal operations, taking actions to improve profitably, control costs and improve work processes.
- Manage and coordinate all operations activities to obtain optimum use of personnel and equipment.
- Evaluate internal processes and procedures and, if needed, implement modifications to improve operating and reporting efficiency.
- Ensure the timely flow and communication of information between the company and drivers regarding company news and information specific for deliveries.
- Driver and employee performance management process to include providing corrective action, counseling, performance improvement plans, training and development opportunities and periodic review process.
- Management of driver expectations - ensuring drivers are highly productive, maximizing their availability to generate revenue, while ensuring they get home time in accordance with company policy, are paid timely and accurately and are retained.
- Management of operations, maintenance and tank wash teams.
- Periodically and routinely review customer rates.
- Promote strategic business growth, customer and driver retention, customer and driver satisfaction, present and market the services of the company.
- Train and retrain office staff and drivers on procedures and processes
- Assist and provide direction in the recruitment of new drivers.
- Assist in the orientation and training process for new employees.
- Manage facility hiring process by selecting best-qualified applicants to fill any open positions; assist recruiting as needed.
- Ensure accuracy of terminal payroll through the execution of accurate and complete dispatch.
- 5 years of previous terminal/business unit management experience is
required. Trucking experience is required; food grade transportation
experience is preferred. - Qualified candidate must be well-versed in complete trucking operations, including but not limited to, dispatch, routing, scheduling, providing excellent & timely customer service, tracking, and negotiating rates.
- Requires strong interpersonal skills and the ability to perform under pressure. Must be capable of understanding human nature and how to motivate people to accomplish a given mission.
- The ability to adapt, learn, and think on your feet are essential.
- Must have the ability to communicate value to prospects that drives new sales. Customer service skills are paramount. You should be capable of communicating quickly and effectively (spoken and written language).
- Strong computer skills are essential to daily tasks. AS400 Innovative knowledge is preferred and basic Microsoft Office skills needed.
- Multi-tasking and organizational skills are required to perform this job.
- Great attention to detail and being a team player are imperative to this position.
- Work Authorization/Security Clearance (if applicable)
Location: Multiple Locations
Compensation Details: This position offers a competitive base salary.