Sr. Key Account Manager
Job Title: Senior Key Account Manager
Job Type: Full-time; Onsite
Responsibilities:
Location: Jacksonville, FLJob Type: Full-time; Onsite
Responsibilities:
- Expand existing services and introduce new solutions across assigned key accounts.
- Aggressively pursue and convert warm, high-potential leads into long term customers.
- Conduct face-to-face meetings, lead proposal presentations, negotiate terms, and close new business.
- Build and maintain multi-level relationships—from operations through executive leadership—within customer organizations.
- Meet or exceed key performance metrics, including revenue, volume, and gross margin goals.
- Collaborate with pricing and operations teams to develop winning rate quotes that meet internal profitability standards.
- Partner closely with internal teams to address service or billing issues, ensuring prompt and effective resolution.
- Manage customer contracts, renewals, and service agreements in alignment with company policies.
- Develop annual account plans and budgets that reflect strategic growth and profitability targets.
- Maintain accurate, up-to-date records of sales activities, opportunities, and customer communications within the CRM system.
- Review and analyze account financials to identify trends, opportunities, and strategies for profit improvement.
- Prepare professional, data-driven PowerPoint presentations for new customer introductions, service proposals, and quarterly business reviews.
- Partner with the Director of Key Account Sales to ensure consistency with departmental and company business plans.
- Host customer appreciation events and represent the company at industry functions.
- Stay informed on market conditions, competitor activity, and emerging logistics trends to anticipate customer needs.
- Travel: Approximately 2–3 trips per month.
- Other duties as assigned.
- Bachelor’s degree in Business Administration, Sales, Marketing, Supply Chain, or a related field is required; a Graduate degree is a plus
- 10+ years of experience in Transportation, Logistics, or Supply Chain Management is preferred
- 5+ years of experience developing and closing complex key account relationships, with a proven record of success
- Experience in operational environments is a plus
- Demonstrated success in meeting and exceeding sales goals
- Strong ability to build strategic relationships and secure new business
- Outstanding communication, presentation, and interpersonal skills
- High emotional intelligence with the ability to manage conflict and influence stakeholders
- Strong multitasking, prioritization, and time management skills
- Creative, strategic thinker with a growth mindset
- Adept at negotiating and collaborating across internal and external teams
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM platforms
- Willingness to travel up to 50% of each month
- Fluent in English (bilingual proficiency is a plus)
Compensation Details: This position offers a competitive base salary
Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, Flatbed, flat bed, flat-bed, tie downs, dunnage, conestoga, curtain side, lowboy, tarp, permit loads,Oversized, Over-dimensional, OD, RGN, Removable Gooseneck, Low boy, drop-deck, flat-bed, special permit, Dryvan, Dry Van, Box Trailer, Dry Goods Shipping, Non-Perishable Shipping, Container, Long Haul, Short Haul, Tractor Trailer, TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, Customer service, client relationships, customer relationships, client growth, maintain clients, account maintenance, build relationships, grow clientele, grow business, RFP, RFQ, generate sales, Independent Contributor, Team Player, Individual Contributor, IC