Sales Support Specialist (Inside Sales)
Our client is a global end-to-end supply chain and logistics solutions provider with offices across Asia, North America, and Europe. By leveraging their extensive global network and user-friendly technology platform, our client offers industry-leading digitalized solutions tailored to meet the specific needs of customers worldwide. They specialize in international freight and fulfillment services to provide integrated cross-border supply chain solutions.Sales Support Specialist (Inside Sales)
Job Type: Full-time; Hybrid
Responsibilities:
- Serve as the first point of contact for day-to-day customer inquiries and issue resolution.
- Communicate proactively with clients regarding shipment status, documentation, and delays.
- Assist in preparing rate quotes, pricing proposals, and spot rate requests.
- Coordinate with internal pricing teams and overseas offices to gather accurate and timely information.
- Manage and maintain accurate records of client shipments, quotes, and communication in CRM (e.g., CargoWise).
- Ensure timely entry and updates of sales activities, pipeline tracking, and account details.
- Liaise with operations, customs, and overseas teams to ensure alignment on service execution and client requirements.
- Support onboarding of new customers by coordinating documentation and setting internal expectations.
- Investigate and resolve service issues, delays, and documentation discrepancies.
- Escalate complex issues while providing timely updates and proposed solutions to clients and internal stakeholders.
- Prepare client-facing materials, presentations, and reports for sales
meetings and customer reviews. - Monitor KPIs, customer volume trends, and service issues to help identify upsell or risk opportunities.
- Conduct background research on target prospects, industry trends,
and competitor activity to support sales strategy. - Assist in building prospect lists and tracking outreach efforts.
- Track follow-ups and open action items across accounts to ensure no opportunities fall through the cracks.
- Help maintain consistent client touchpoints and track key milestones or deadlines.
Experience:
- Bachelor’s degree is preferred (Business, Supply Chain, International Trade, or related).
- 1-3 years of experience in logistics, freight forwarding, or supply chain support roles.
- Prior experience in a customer service or sales support capacity is highly preferred.
- Clear written and verbal communication with both internal and external clients.
- Ability to manage multiple tasks and deadlines with accuracy and thoroughness.
- Proactive mindset with the ability to troubleshoot and escalate issues when needed.
- Comfortable supporting multiple team members and collaborating across departments and time zones.
- Prioritizes client satisfaction and delivers timely responses and solutions.
- Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint).
- Familiarity with logistics platforms like Cargowise.
- Ability to travel as needed.
This position offers a competitive base salary.
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