Operations Manager
Our client’s legacy is built on a foundation of reliability, innovation, and an unwavering dedication to serving the diverse needs of their customers. They don't just transport goods; they deliver trust, efficiency, and unparalleled expertise, honed over decades of dedicated service. Our client prides themselves on delivering exceptional customer service by forging a synergy of advanced technology and human expertise. Their commitment to proactive communication, adaptive planning, and strategic contingency measures ensures that their customers receive reliable, personalized, and responsive service in every interaction.Operations Manager
Job Type: Full-time; On-site
Responsibilities:
- Support daily coordination of job execution, including technician assignments, site planning, and job readiness.
- Travel to customer job sites as needed to supervise complex installation, resolve issues in real time, and uphold service standards.
- Ensure proper resource allocation and communication across install teams, fleet, and support functions.
- Deliver on-site coaching, new hire training, and ongoing skills development for installation technicians and support staff.
- Standardize training practices and SOP adoption to ensure consistency and quality across all markets.
- Partner with VP of Operations to create scalable onboarding and professional development programs.
- Monitor and report on safety performance, vehicle and equipment maintenance, and incident prevention.
- Conduct periodic audits and job site checks to reinforce adherence to DOT, OSHA, and internal safety protocols.
- Lead toolbox talks, job hazard analyses, and corrective action plans as needed.
- Ensure timely preventative maintenance, repairs, and inspections for the fleet and install equipment.
- Maintain organized records of maintenance activity and escalate
equipment issues to appropriate stakeholders. - Serve as a trusted deputy to the VP of Operations, taking on increasing responsibility over time.
- Participate in strategy and planning sessions for division-level
improvement initiatives. - Contribute to reporting, goal tracking, and performance reviews.
Experience:
- 3–7 years of experience in operations, logistics, or field service management, preferably in healthcare, transportation, or white glove delivery.
- Proven leadership capability and a desire to grow into an executive role.
- Ability to travel to jobs within the Southeast, Midwest, and Northeast (approximately 20–30% travel).
- Strong organizational and time management skills.
- Familiarity with DOT compliance, job safety protocols, and fleet maintenance programs.
- Proficiency with scheduling, routing, and operational systems.
This position offers a competitive base salary.
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