On-Site Logistics Account Manager
Our client is a non-asset 3PL that designs logistic and transportation solutions for businesses by working with asset-based partners to secure shipping capacity and services across multiple transportation modes, including over the road, rail, and bulk/tanker options. As a 100% minority-owned business, they are committed to giving back to minority communities through philanthropic initiatives and college work programs. They believe in enriching the communities they service to create more opportunities and a better quality of life for all.On-Site Account Manager
Job Type: Full-time; On-site
Responsibilities:
- Serve as a key point of contact for customers, ensuring timely and efficient freight execution while delivering exceptional service.
- Manage client relationships, coordinate shipments, and collaborate closely with carriers and internal teams to drive successful logistics solutions.
- Serve as the primary liaison for assigned customer accounts, ensuring clear communication and proactive issue resolution.
- Monitor and track in-transit loads, providing real-time updates and ensuring on-time performance.
- Manage and track rates with carriers.
- Book carriers and build loads through the QuickBase system (Training will be provided).
- Develop and manage carrier base for consistent lane specific volumes.
- Clarify load requirements with carriers, confirming drivers have the proper information to pick-up/deliver. This includes, but is not limited to, shipping notices, rate requesting with carriers, contacting transportation managers for missing information related to deliveries, and generating bill of ladings for shipments.
- Maintain carrier satisfaction, provide high quality service, and work ethic while representing the company.
- Manage order entry and create orders for customers through systems, phone, and email as needed.
- Follow customer SOPs during the booking and dispatching process.
- Provide required reporting to management. Follow Accessorial Approval processes when requesting an accessorial approval.
- Bachelor’s Degree in Marketing, Logistics, Supply Chain, or related field. Must have a minimum of 2 years’ demonstrated freight broker experience.
- Working knowledge of Microsoft Office Programs (Outlook, Excel, and Word) is required.
- Strong data analytical skills are needed.
- Excellent written and verbal skills with emphasis on professional phone and email etiquette.
- Superior organizational skills with high attention to detail.
- High customer service orientation is required.
- Team player with proven ability to excel in a team-based environment.
- Possess a sense of urgency, flexibility, and assertiveness.
- Ability to multitask, plan/prioritize, and execute in a timely manner.
- Ability to handle a fast-paced environment with rapidly changing priorities.
- Quick learner with the ability to receive and give clear instructions.
- Demonstrates an elevated level of professionalism, critical thinking, and judgment to solve problems efficiently/effectively.
This position offers a competitive base salary.
*LI-AG1
#LI-Onsite
Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, Dryvan, Dry Van, Box Trailer, Dry Goods Shipping, Non-Perishable Shipping, Container, Long Haul, Short Haul, Tractor Trailer, TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, LTL, Less Than Load, Less Than Truckload, Partial Load, Partial Shipment, Parcel, Small Parcel, Intermodal, Drayage, Container Shipment, Container, Port Drayage, International Shipment, Port, Cargo, Rail, Domestic, Customer service, client relationships, customer relationships, client growth, maintain clients, account maintenance, build relationships, grow clientele, grow business, RFP, RFQ, generate sales,