IT Solutions Analyst
Our client offers a simple, fast, and affordable e-commerce fulfillment solution for businesses of any size looking to vertically integrate their inventory management and product delivery into one seamless solution rooted in efficiency and excellent customer service.IT Solutions Analyst
The IT Solutions Analyst will become a subject matter expert on our client’s operational and customer-facing applications, and how they integrate with customers. The solutions analyst will work closely with the sales team as their solutions resource to understand the needs of the customer which solution best fits the customer. They will also coordinate with other key departments as needed to ensure each group understands the customer and the associated solution required. Once the sale is complete, the solutions analyst will transition the customer to the onboarding team and stay engaged as the technical resource to the onboarding team to assist as needed. When not supporting sales and onboarding, the solutions analyst will collaborate on other projects within IT on gathering and documenting business requirements, documenting business/process flows through deployment.
Job Type: Full-time/Hybrid
Responsibilities:
- Develop a deep understanding of the WSE technology platforms that support the internal operations, TMS, WMS, Fulfillment, Cross-Docking etc.
- Develop a deep understanding of the WSE technology platforms that support the customer service teams and customers directly.
- Develop a deep understanding of the WSE integration platforms that our client uses to integrate with customers’ e-comm platforms and ERP systems.
- Work across business domains/departments to review business processes and develop or change processes as required to implement new customers, services and/or businesses within the company’s tech stack.
- Collaborate with customer onboarding to ensure operational readiness of new customer implementations.
- Act as technical contact for both the sales team during the sales process and the onboarding team during the onboarding/implementation of the customer.
- Document business requirements for new and/or changes in functionality and document associated data flows and business processes.
- Assist with the creation and delivery of training material for new functionality deployments and/or new customer implementations
- Provide system support as needed.
- Collaborate on projects to understand, plan, and prioritize development and future feature implementations.
- Work with operations on continuous process improvement of the systems and business processes.
- Projects are effectively researched, documented, managed, and deployed.
- Tasks are completed on schedule.
- Tasks are performed in accordance with established standards, policies, and procedures.
- High sense of urgency in proactive communication and follow up on all work assignments.
- Documentation is accurate, complete, and delivered according to established deadlines.
- Innate desire for continuous improvement in all areas of job description or functions that involve the sales department.
- Innovation or bringing new and creative ideas to the team for discussion.
- Develops a strong understanding of the organization.
- Professional approach and communication with clients in client-facing meetings and presentations.
- Owns and completes all special projects assigned by VP, Information Technology.
- Performs other duties as assigned by VP, Information Technology.
- Bachelor’s degree in business information systems, Computer Science, or a related field, or an equivalent combination of experience and training.
- Four or more years of progressive business/solutions analyst experience.
- Strong working knowledge of and experience working at a 3PL with DTC services.
- Experience working on projects or even leading projects in a logistics and/or fulfillment environment required.
- Working knowledge of the wine and alcohol industry would be a plus.
- Strong knowledge of operational and business processes.
- Demonstrated knowledge and skills in creating business requirement documents, business process flows and data flows.
- Strong knowledge of development cycles and standards.
- Thorough understanding of technological solutions deployed.
- Strong communication and presentation skills.
- Excellent business analyst skills.
- Works well in a team environment.
- Self-motivated and a strong desire to learn.
- Ability to build consensus and work with people from the floor of the DC to C-suite.
- Strong oral and written communication abilities.
- Solid technical and excellent problem-solving skills.
- Able to use all related computer equipment and applications.
- Effective in a remote working environment.
This position offers a competitive base salary.
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