Freight Forwarding Supervisor
Company Description: Our client is an asset-based logistics provider founded in1986. They provide freight transportation and logistics, outsource solutions, produce sourcing, and information services to customers through a network of their offices in North America and Asia. To meet their customers' freight needs, they provide access to their trucks and 66,000 transportation providers worldwide, including contract motor carriers, railroads, air freight carriers, and ocean carriers. They’ve built a strong reputation as an industry leader due to their performance-driven culture, and their proven track record of success.The Position
Job Title: Freight Forwarding Supervisor
Job Type: Full-time; Hybrid
Responsibilities:
- Oversee and support end-to-end freight forwarding operations, ensuring specialists follow the department procedures accurately, while independently managing operations for assigned customer accounts.
- Monitor customer service quality, assist in resolving escalated logistics issues, and ensure timely responses.
- Maintain strong relationships with service providers and assist specialists in resolving coordination challenges.
- Review and approve negotiated freight rates, ensuring alignment with budget and cost-efficiency goals.
- Audit data entry and documentation for accuracy and provide training or feedback to improve performance.
- Ensure team compliance with global trade regulations, and compliance requirements.
- Track overall shipment performance, and ensure timely updates are communicated to clients and internal teams.
- Support and guide specialists in resolving complex shipment issues or escalations.
- Identify and implement process improvements and encourage team contributions to enhance operational efficiency.
- Review billing and payment accuracy and support profit margin tracking for assigned accounts. Prepare invoices as needed.
- Process payments with various vendors, carriers, and overseas agents.
- Ensure SOPs are created and maintained as well as verify that team members are cross-trained for coverage during absences.
- Ensure team take actions on outstanding tasks within the defined timeframe.
- Manage and train Forwarding operational team to achieve company and departmental goals.
- Conduct regular performance reviews and provide constructive feedback.
- Additional duties as assigned
Experience:
- Bachelors degree in logistics, supply chain management, or a related field preferred or 5 years of experience in lieu of a degree.
- 5 years of experience in freight forwarding that includes international export experience.
- 2 years of supervisory experience.
- 2+ years of Cargowise experience required.
- Japanese speaking is preferred
- Excellent communication, negotiation, and problem-solving skills.
- Strong attention to detail and the ability to manage complex logistics operations.
- Familiarity with various transportation modes (air, ocean, road, rail) and their associated documentation requirements.
- Strong leadership, team management, and decision-making skills.
- Ability to oversee detailed logistics processes while ensuring team adherence to operational standards.
- Skilled in coaching staff on relationship-building techniques and handling escalated client concerns.
- Proficiency in logistics industry-specific software and tools for tracking shipments, managing customs documentation, and analyzing data.
- Strong knowledge of global trade regulations, including FMC.
- Proficiency Microsoft Office Suite.
- Customer-centric mindset with the ability to build and maintain client relationships.
Location: Plano, TX
Compensation Details: This position offers a competitive base salary.