Flatbed Account Manager

• Location: Irving, Texas
• Type: Direct Hire
• Job 11921
• Salary: $55,000 — $65,000

• Sales & Business Development
  • Identify and secure new shipper relationships with a focus on flatbed freight.
  • Build and manage a book of business through cold calling, email outreach, and relationship-building.
  • Quote competitive rates, negotiate pricing, and close deals that generate margin.
• Carrier Flatbed Procurement
  • Develop relationships with owner-operators and small flatbed fleets.
  • Source and book qualified flatbed carriers, considering equipment type, securement requirements, and lane history.
  • Ensure all carriers meet safety, insurance, and FMCSA compliance standards.
• End-to-End Operations
  • Enter loads into TMS and manage each shipment from pickup to delivery.
  • Dispatch drivers, communicate load instructions, and follow up proactively.
  • Track shipments and solve in-transit issues with urgency and professionalism.
• Customer Retention & Service
  • Act as the main point of contact for your customers, delivering consistent communication and updates.
  • Handle service recovery and build trust through reliability and responsiveness.
  • Maintain load history and performance metrics to grow customer relationships.
• Internal Collaboration
  • Coordinate with the billing team for accurate invoicing and documentation.
  • Share market insights and rate trends with the team to improve overall performance.

• 3+ years of experience in freight brokerage, with specific experience in flatbed required.
• Demonstrated cradle-to-grave experience: sales, carrier sourcing, dispatching, and customer management.
• Strong understanding of flatbed equipment types (e.g., step-deck, RGN, conestoga) and securement.
• Skilled in using TMS platforms and load boards (e.g., DAT, Truckstop).
• Experience with Mcleod
• Self-motivated, organized, and comfortable working in a small-team environment.
• High level of accountability and entrepreneurial drive.

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