Dispatch Operations Manager
Job Title: Operations Manager
Job Type: Full-time; Onsite
Responsibilities: EXPERIENCE
Job Type: Full-time; Onsite
Responsibilities:
- Supervise dispatchers, drivers, warehouse staff, and support personnel.
- Recruit, train, coach, and develop high-performance teams; conduct regular performance reviews.
- Foster a culture of safety, accountability, and continuous improvement.
- Manage daily load planning, driver scheduling, and yard operations to meet service and productivity targets.
- Monitor on-time pickups/deliveries, dwell times, and equipment utilization; implement corrective actions for any variances.
- Ensure compliance with DOT, FMCSA, OSHA, and company policies, lead terminal safety audits and investigations.
- Identify opportunities to streamline workflows, reduce deadhead miles, and lower operating costs.
- Implement Lean or Six Sigma principles to drive efficiency in dispatch, yard management, and driver utilization.
- Develop and track KPIs (e.g., cost per mile, on-time percentage, driver productivity) and present actionable insights to senior leadership.
- Act as point of escalation for customer issues, proactively communicating status updates and resolution plans.
- Collaborate closely with Sales and Customer Service teams to align operational capabilities with customer requirements.
- Build and maintain strong relationships with vendors, brokers, and service providers.
- Prepare and manage the terminal’s operating budget; monitor labor, fuel, and maintenance expenses.
- Oversee payroll accuracy for terminal personnel and drivers.
- Ensure accurate recordkeeping in TMS, yard management, and compliance systems.
- High School Diploma or GED is required.
- 2+ years customer service experience is preferred; transportation/thirdparty logistics or food-grade tanker experience is a plus.
- Proficient with Microsoft Office (Excel, Word, Outlook) and AS400 system.
- Strong analytical and problem-solving skills are needed.
- Excellent oral and written communication skills are needed.
- Ability to multitask, stay organized, and pay close attention to detail.
- Customer-oriented mindset with a proactive approach to issue resolution.
- Comfortable working independently and collaboratively within a team.
- Flexibility to work varying shifts, including evenings, nights, and weekends as needed.
Location: Winter Haven, FL
Compensation Details: This position offers a competitive base salary.
Compensation Details: This position offers a competitive base salary.