Director of Expedited Logistics Operations

• Directs daily operations across all company service lines, ensuring execution aligns with customer expectations and delivery timelines.
• Oversees routing, dispatch, tracking, and vendor coordination for time-sensitive and high-touch shipments.
• Ensures on-time performance for rollouts, trade shows, white glove deliveries, and mission-critical cargo.
• Monitors operational efficiency and cost control to maximize revenue and protect profit margins.
• Develops and drives operational strategies that promote scalability, efficiency, and cost-effectiveness.
• Establishes key performance indicators and reporting structures to monitor performance and drive accountability.
• Leads technology integrations and process automation initiatives to enhance visibility and productivity.
• Supports customer growth by strengthening existing relationships and expanding the base of trusted, repeat clients.
• Builds and maintains a high-performing team across multiple shifts and service verticals.
• Oversees the training and development of internal personnel and
  independent logistics agents.
• Designs standard operating procedures and success metrics for team consistency and performance growth.
• Serves as the final escalation point for complex service issues and critical customer concerns.
• Ensures rapid resolution of delays, damages, or service failures with minimal impact to the customer.
• Implements a culture of service excellence, with proactive
  communication and attention to detail.
• Establishes and maintains a scalable department structure aligned with operational goals.
• Ensures full compliance with TSA, DOT, IATA (as applicable), and
  company-specific safety and regulatory standards.
• Oversees documentation, billing accuracy, and audit preparedness
  across service lines.
• Manages relationships with exclusive-use vehicle providers, white glove partners, and air freight carriers.
• Oversees rate negotiations, vendor onboarding, and ongoing
  performance tracking.
• Maintains up-to-date Carrier Report Cards and ensures service level agreements are met.
• Negotiate better rates with partners.

Experience:

• Bachelor’s degree is required; an advanced degree is preferred
• 7–10 years of experience in Logistics Operations with a focus on time-sensitive, specialized services
• Expertise in Expedited, Exclusive Use, and White Glove transportation
• Strong knowledge of regulatory compliance (TSA, DOT, IATA)
• Proven leadership in team building, departmental structuring, and service delivery
• Proficiency with logistics systems, CRM/TMS platforms, and Microsoft Office Suite
• Excellent communication, conflict resolution, and decision-making skills

This position offers a competitive base salary.

Related to: Freight, Freight Delivery, Transportation Logistics, Logistics, Transportation, Trucking, Truckload, Supply Chain, Shipping, Asset, Asset Brokerage, Fleet, Terminal, OTR, Fleet, Dedicated, Owner-Operator, Expedite, Just in time, just-in-time, last minute, package delivery, last-mile, team drivers, sprinter van, LTL, Less Than Load, Less Than Truckload, Partial Load, Partial Shipment, Parcel, Small Parcel, ECommerce, Last Mile Shipping, Final Mile Shipping, Final Mile Delivery, Last Mile Delivery, Hot Shot, Courier, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery,