Director of Brokerage Operations

• Location: Chesterfield, Missouri
• Type: Direct Hire
• Job 11729
• Salary: $100,000 — $100,000

• Oversee operational departments.
• Build structure and accountability within the operations team through clear roles, goals, and measurable performance standards.
• Ensure the company’s operational framework supports scalability, consistency, and quality of service.
• Conduct regular operations reviews with department leads to assess progress on performance goals and identify problem areas.
• Partner with the CEO and leadership team on strategic decisions involving staffing, technology, cost control, and expansion.
• Own company-wide on-time delivery performance, communication standards, and data accuracy.
• Refine and enforce standard operational processes for load execution (start to end), tracking, escalation, and reporting.
• Implement structured review routines to track performance and drive accountability across all accounts.
• Identify patterns in delays, data errors, or capacity failures and drive corrective action through the team.
• Maintain visibility to key customer accounts and step in directly when high-impact issues arise.
• Work with the CEO and Controller to develop and monitor
  departmental budgets, labor costs, and margin performance.
• Review profit and loss performance by account and oversee corrective action for underperforming business.
• Monitor carrier and equipment expenses and negotiate for improved cost structures where possible.
• Ensure billing, data, and cost entries are accurate and aligned with
  financial reporting.
• Work closely with Nate and the sales team to align operational
  execution with customer needs, support pricing strategy, and ensure seamless onboarding of new accounts.
• Oversee and assess all operational technology, including TAI, tracking tools, and carrier compliance systems.
• Lead initiatives that automate repetitive tasks and improve data
  accuracy.
• Set data integrity standards, ensuring all shipment data can be used for performance, margin, and compliance reporting.
• Work with the operations team to identify system gaps and process
  inefficiencies.
• Ensure all standard operating procedures are properly documented, staff are trained on them, and adherence is monitored consistently.
• Grow and maintain a carrier base.
• Review carrier performance metrics monthly, on-time pickup/delivery, communication, claims, and hold vendors accountable for results.
• Lead strategic carrier negotiations for dedicated lanes and recurring
  volume.
• Oversee insurance and compliance monitoring systems
  (RMIS/Highway) and ensure all carriers meet company standards.
• LTL Carrier Negotiations: Lead all LTL carrier discussions and rate
  negotiations.
• Establish and maintain competitive pricing, review carrier performance regularly, and ensure service levels align with customer and company requirements.
• Possesses knowledge of international freight (air and ocean) is a plus, including coordination with carriers, customs, and documentation requirements.
• Participate in executive-level meetings with key customers to review performance, service challenges, and improvement plans.
• Support account teams by ensuring operational consistency across all customer programs.
• Partner with customers on continuous improvement projects,
  reporting requirements, and new program rollouts.
• Ensure transparency and responsiveness in all communications; no customer learns of a delay before the company does.
• Lead internal reviews of recurring service issues (e.g., Salem, Metric, GKN) and implement corrective procedures.
• Develop and maintain operational scorecards that track KPIs such as on-time performance, data accuracy in TAI, broker usage and carrier diversification, margin and cost variance, and service issue frequency and response time.
• Conduct monthly business reviews with the CEO and department
  heads to evaluate progress and make adjustments.
• Use data to identify where training, system changes, or staffing adjustments are needed.
• Drive accountability across all departments to ensure corrective actions are implemented and sustained.

• Strong background in process improvement, KPI management, and team leadership.
• Deep understanding of TMS systems, carrier compliance, and customer reporting.
• Proven experience managing budgets and P&L accountability is preferred.
• Strong communication skills, comfortable representing the company with key customers and vendors.
• Able to make structured decisions, enforce accountability, and build systems that scale.
• Willing to travel as needed to meet with key customers and support onsite operational reviews.

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