Director of Brokerage Carrier Operations
Our client’s company was founded on diligence and has grown through customer satisfaction and teamwork. They provide decades of combined experience in moving all classes of freight, warehousing, and creating plans to suit your supply chain needs.Director of Carrier Operations
Job Type: Full-time; Onsite
Responsibilities:
- Develop and implement KPIs to measure and drive operational performance.
- Hire, train, and oversee personnel across all operational roles, including carrier relations and sourcing.
- Create and enforce company policies related to operational procedures and performance.
- Lead and manage operations teams across multiple locations.
- Build out scalable processes and procedures to support company growth.
- Oversee carrier sourcing strategies and improve carrier margin performance.
- Train and mentor team members on carrier relationship development.
- Support quoting on RFPs and manage contract freight strategies.
- Play a key leadership role in expanding and strengthening the brokerage division.
- Implement fraud prevention best practices across operational functions.
- 7+ years of experience in carrier operations within a fast-paced brokerage environment.
- Proven management and team leadership experience.
- Background in high-pressure logistics environments.
- Demonstrated success in building and training teams on carrier relationship development.
- Strong track record of moving away from load boards and toward relationship-based sourcing.
- Experience developing and tracking operational KPIs.
- Deep understanding of the quoting process for RFPs and managing contractual freight.
- Knowledge of fraud trends in the logistics space and methods to protect the business.
- High energy, self-starter mentality with the ability to operate independently and drive change.
This position offers a competitive base salary.
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