Client Success Manager
Job Title: Client Success Manager
Job Type: Full-time; Onsite
Responsibilities: Experience:
Job Type: Full-time; Onsite
Responsibilities:
- Serve as the primary contact for customer inquiries via phone and email.
- Accept, confirm, and document freight requests.
- Input and update load information in the AS400 system and maintain other business tools.
- Communicate with load planners and driver managers to ensure all service details are provided.
- Monitor loads and provide timely status updates to customers (pickup, in-transit, delivery).
- Identify and proactively resolve service issues; escalate when appropriate.
- Ensure tank wash requirements are communicated accurately and align with customer expectations.
- Maintain accurate customer notes: scaling needs, wash requirements, loading/delivery expectations, special instructions.
- Provide prior notifications to tank wash locations when required.
- Schedule and plan loads to meet customer demands while aligning with driver availability and company priorities.
- Effectively pass down critical information at shift end and before time off to ensure business continuity.
- Support customer retention and account growth through reliable, professional service.
- Adapt to changing processes, new customer requirements, and evolving business needs.
- High School Diploma or GED is required.
- 2+ years customer service experience is preferred; transportation/thirdparty logistics or food-grade tanker experience is a plus.
- Proficient with Microsoft Office (Excel, Word, Outlook) and AS400 system.
- Strong analytical and problem-solving skills are needed.
- Excellent oral and written communication skills are needed.
- Ability to multitask, stay organized, and pay close attention to detail.
- Customer-oriented mindset with a proactive approach to issue resolution.
- Comfortable working independently and collaboratively within a team.
- Flexibility to work varying shifts, including evenings, nights, and weekends as needed.
Compensation Details: This position offers a competitive base salary.