Brokerage Operations Manager
Our client is a 3PL logistics company that provides custom supply chain solutions for its customers. From the first mile to the last, our client helps you get your product to where it needs to be, when it needs to be there. From truckload and LTL to intermodal and refrigerated shipments, their services deliver for you.Operations Manager
Job Type: Full-time; On-site
Responsibilities:
- Lead, mentor, and develop both individual contributors and developing leaders.
- Foster a high-performance, accountable, collaborative culture.
- Conduct coaching touchpoints, performance reviews, and ongoing feedback.
- Partner with recruiting to attract, hire, and onboard strong talent.
- Drive revenue growth and sales performance across the office.
- Build and maintain key customer and carrier relationships.
- Support brokers in pricing, negotiations, and deal strategy.
- Stay current on market and customer trends to target growth opportunities.
- Ensure process discipline, compliance, and operational accuracy.
- Drive effective execution across coverage, tracking, communication, and service.
- Resolve escalations and support brokers in problem-solving situations.
- Partner across internal functional groups to enhance customer experience.
- Help influence office P&L performance, including revenue and margin goals.
- Monitor KPIs and pipeline health; take proactive action to hit business targets.
- Use data and insights to drive performance, efficiency, and profitability.
- Ensure accurate reporting and alignment to budget expectations.
- Bachelor’s degree in Business, Supply Chain, Logistics, or related field is preferred
- 3–7 years of experience in freight brokerage or logistics with leadership exposure
- High-energy presence with the ability to motivate, inspire, and set the tone for culture
- Demonstrated ability to coach and develop sales-driven teams
- Proven track record driving revenue and operational execution
- Experience using Pipedrive CRM or other similar CRM
- Strong decision-making and problem-solving skills
- Solid financial acumen and understanding of margin/P&L levers
- Ability to thrive in a competitive, fast-moving environment
This position offers a competitive base salary.
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