Intermodal Operations Customer Service Representative

 Holland, OH

Job ID:
9040
Job Title:
Intermodal Operations Customer Service Representative
City & State:
Holland, OH
Job Region:
Midwest
Seniority:
Sr. Level Independent Contributor
Business Unit:
Operations - Asset
Service Offering:
Non-Asset (4PL Supply Chain Solutions), Asset Transportation

Our client delivers a much-needed neutral service to provide capacity for the growing Intermodal market place. Their services allow IMCs, 3PLs, Brokers and Freight Forwarders to be completive and take full advantage of all the benefits intermodal has to offer. Their ramp-to-ramp service allows customers to utilize their containers on the BNSF double-stack network.

Intermodal Operations Customer Service Representative
The Intermodal Operations Customer Service Representative provides operational customer service support to our client’s customers and vendors. This individual will also manage the productivity and profitability of the 2,500 - 53’ intermodal containers by maximizing capacity.

Job Type: Full Time

Responsibilities:

  • Provide satisfactory service to our customers
  • Be a customer focused operations professional
  • Prioritize the assignment of equipment to customers
  • Address and resolve problems with shipments in transit in a timely manner
  • Develop strong relationships with customers and vendors
  • Grow and develop with the team to meet the demands of our customers
  • Manage the productivity and profitability of the intermodal fleet by monitoring equipment availability and managing costs
  • Provide timely escalation of issues to management
  • Share in the weekly phone rotation for after-hours customer service issues
Experience:
  • Minimum of 2 years of successful intermodal experience
  • Proficient in Microsoft Office (Outlook, Excel, Word, etc.)
  • Team player attitude is required
  • Excellent verbal and written communications skills
  • Well-developed analytical and decision-making skills
  • Ability to multi-task in a fast-paced environment

This position offers a competitive base salary.

Related to: Freight, Freight Delivery, Transportation Logistics, Logistics, Transportation, Trucking, Truckload, Supply Chain, Shipping, Asset, Asset Brokerage, Fleet, Terminal, OTR, Fleet, Dedicated, Owner-Operator, Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, 3PL, Third Party Logistics, Shipping, Asset, Asset Brokerage, Fleet, Terminal, OTR, Container, Port, Shipping Container, Container Port, Container Terminal, Maritime, Maritime Container Port, Inland Container Port, Container Yard, Port Authority, COFC, Intermodal, Drayage, Container Shipment, Container, Port Drayage, International Shipment, Port, Cargo, Rail, Domestic, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Independent Contributor, Team Player, Individual Contributor, IC