Dispatcher

 Pennsauken, NJ

Job ID:
8717
Job Title:
Dispatcher
City & State:
Pennsauken, NJ
Job Region:
Northeast
Seniority:
Mid Level Independent Contributor
Business Unit:
Operations - Asset
Service Offering:
Shipper

Family owned and operated since 1946, our client is a third-generation family business providing building materials and service to New Jersey Pennsylvania, and Delaware. Overtime, they have become one of the most reputable and respected destinations for commercial and residential building supply products in the Tri-State area and is home to a talented, diverse group of employees.

Dispatcher
The Dispatcher is responsible for coordinating deliveries based on geography, truckload size and material. This individual will communicate with various internal and external teams to ensure that customer needs are consistently being met or exceeded.

Job Type: Full-time

Responsibilities:

  • Properly follow all Company, DOT and OSHA safety procedures.
  • Effectively form and time loads to achieve key metrics and profitability measurements for each customer by coordinating deliveries based on geography, truck load size, and material.
  • Focus on the optimization of distribution and transportation costs and the distribution and delivery of products to customers.
  • Ensure that all loads are dispatched promptly, and schedules are met.
  • Maintain a customer service attitude and work to proactively assess customer needs.
  • Address all concerns and implement solutions for both established and prospective customers.
  • Proactively communicate with all internal and external stakeholders to ensure delivery schedules are met.
  • Work with external labor companies to coordinate timing of labor on job sites.
  • Manage GPS programs to track truck routes and timeliness of deliveries.
  • Utilize existing point of sale and database management systems to update delivery statuses and needs.
  • Ensure drivers meet or exceed performance requirements including customer service, quality, and compliance.
  • Work cooperatively with Inside Sales, Union Laborers and Drivers, Purchasing, and Operations Management to provide solutions.
  • Enter and update accurate shipment data.
  • Report drivers discipline incidents.
  • Review and process paperwork daily.
  • Contact drivers daily to obtain freight status (ETA for Pick-Up or Delivery).

Experience:
  • Previous experience in Dispatch Operations / Logistics.
  • Knowledge of all DOT, state, and federal requirements, policies, and procedures
  • Exceptional analytical skills and problem-solving capabilities
  • Excellent customer service and communication skills, both written and verbal
  • Ability to learn and understand transportation software systems and technologies specifically GPS tracking, dispatch and POS systems.
  • Results-driven, detail oriented, motivated individual.
  • Ability to thrive in a fast-paced work environment and ability to multitask.

This position offers a competitive base salary.

*LI-JS1

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