Assistant Operations Manager - Final Mile

Our client is a third-party home delivery brokerage. They coordinate delivery services throughout California. An integral part of their service offering is coordinating Contracted Carrier services for the home delivery of large appliances and electronics to consumer homes and businesses on behalf of large “big box” retailers throughout the country. 

Assistant Operations Manager - Final Mile:
This individual will be responsible for assisting the staff and the operations of a brokerage that interrelates with the client, the day-to-day operations, and motor carrier relations. Qualified candidate should have experience in distribution, customer service, and preferably experience with in-home delivery. Candidate must also have a proven track record in improving overall operations, excellent team building and organizational skills, the ability to make important decisions, and be proficient in Microsoft Suite. This position requires a self-starter who can oversee, manage, organize, assist with the hiring process, people management, automated routing systems, and work with customer service personnel to develop business relationship with clients and customers.

Job Type: Full-time

Responsibilities: 

• Work with management to achieve company productivity objectives.
• Recruit and oversee independent carriers and maintain positive working relationships.
• Relationship and partnership building with clients, vendors, and customers.
• Provide leadership through mentoring, coaching and giving direction to staff.
• Manage compliance and risk initiatives and procedures developed by the Director of Safety & Risk Management.
• Ensure compliance to all SOP’s and best practices to ensure safe and healthy work environment by establishing and enforcing organization standards.
• Adhere to and enforce all applicable laws state and federal.
• Ensure contracted delivery requirements are met and communicate directly with client and ICCs in regards to any issues that may arise.
• Follows information between multiple parties to coordinate services and/or execute actions plans.
• Develop and delegate work schedule and monitors performance of assigned tasks and ensure proper dispatch operations daily.
• Profit and loss responsibility of operations.
• Oversight of claims management; proactively identifying trends.  
• Maintain and report inventory of equipment.
• Ensure accuracy of reports and timeliness of submission.
• Provides support to other staff and client to accomplish projects as needed.

Experience:

• Minimum 5-10 years of demonstrated leadership and motivational skills.
• Minimum 5+ years of experience using MS Word, Excel, Outlook.
• Minimum 5+ years of experience managing budgets and profit/loss goals.
• Home delivery background preferred.
• Bachelor’s Degree (not required, but preferred).
• Hands-on experience with Descartes or similar software.
• Available for flexible work schedule.
• Ability to speak Spanish a plus.

This position offers a competitive base salary.

Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, ECommerce, Last Mile Shipping, Final Mile Shipping, Final Mile Delivery, Last Mile Delivery, Hot Shot, Courier