Strategic Brokerage Account Manager
Our client owns and operates more than 2,000 tractor trailers, employs over 6,200 individuals, operates over 23 million square feet of contract and public warehouse and distribution space and generates $1B+ in revenue annually. They are a fully integrated Supply Chain solutions provider, offering Logistics, Distribution, Transportation, Intermodal, Global Shipping, Real Estate and Packaging services across the United States.
Strategic Brokerage Account Manager
Job Type: Full-time; On-site
Responsibilities:
- Lead, coach, and mentor a team of customer account managers and operations reps. Responsible for interviewing, onboarding, performance management, and professional development of direct reports.
- Ensure consistent operational execution across assigned accounts; establish, monitor, and communicate performance expectations and KPIs.
- Manage key customer accounts, fostering multi-level (3x3) relationships to drive retention and strategic growth opportunities.
- Identify and execute initiatives to grow volume, margin, and service adoption across FTL, LTL, and Intermodal lines of business.
- Partner with internal stakeholders to promote our client’s broader service offerings, including Intermodal, Dedicated, and Warehousing.
- Conduct customer business reviews, present KPI dashboards and performance reports, and lead strategic discussions on growth and service improvement.
- Oversee rate negotiations and pricing strategy utilizing CRM and pricing tools to ensure competitive positioning while meeting margin targets.
- Develop, implement, and maintain Standard Operating Procedures (SOPs) for each assigned customer or team-managed account.
- Oversee all load activity, ensuring timely communication, problem resolution, and adherence to service commitments.
- Identify gaps in execution, process inefficiencies, and training needs; work cross-functionally to resolve and implement best practices.
- Support Operations leadership in resource planning, customer onboarding, RFP participation, and key account strategy.
- Maintain a strong understanding of market conditions, capacity trends, and customer expectations to anticipate needs and proactively adapt strategy.
- Champion our client’s culture of accountability, collaboration, and customer-first execution; model professionalism, ownership, and “whatever it takes” mindset.
- Ability to work a flexible schedule based on shipment volume and customer needs.
- Travel may be required for customer meetings, site visits, or leadership events.
Experience:
- Bachelor’s degree is preferred
- Minimum 5–7 years in Freight Brokerage, Logistics Operations, or Customer Account Management; Previous leadership or mentoring experience is strongly preferred
- Proficiency in TMS and CRM systems, MS Office (Word, Excel, PowerPoint), and pricing tools
- Deep understanding of DOT regulations, Hours of Service, and claims processes
- Demonstrated ability to lead teams, influence others, and develop high-performing individuals
- Strong verbal and written communication, presentation, and conflict resolution skills
- Proven record of delivering revenue growth, profitability, and customer retention across multiple accounts
- Commitment to continuous improvement and staying current with industry trends and company standards
This position offers a competitive base salary.
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