Warehouse Partner Manager

 Chicago, IL

Job ID:
7286
Job Title:
Warehouse Partner Manager
City & State:
Chicago, IL
Job Region:
Midwest
Seniority:
Manager/Team Lead/Supervisor
Business Unit:
Distribution
Service Offering:
E-commerce (B2C), Shipper, On-Site Logistics Management
Our client’s mission is to transform the $8-12T fragmented and outdated logistics industry, and build an intelligent, asset-lite network that enables any online seller to offer fast, affordable fulfillment.

Job Type: Full-time

Warehouse Partner Manager
This role will be responsible for owning the overall performance reporting of our client’s warehouse partners, ensuring constant and efficient communication between warehouse partners and our client’s internal teams, and constantly working to improve our client’s best practices and performance.  

Responsibilities:
  • Be an integral part of our client’s Operations team and act as a primary manager to a subset of our client’s warehouse partners.  
  • Own performance reporting for warehouse partners, including on-time receiving and shipping, inventory accuracy, and packing quality.  
  • Consistently hold warehouse partners to strict SLA expectations, providing clear and concise verbal and written reports of performance, and action plans when needed.
  • Coordinate all warehouse partner management tasks and communication between warehouse partners and our client’s internal teams.
  • Facilitate troubleshooting with relevant parties for warehouse partner related problems.
  • Serve as an escalation point for warehouse partners to mitigate risks and resolve issues.
  • Measure and respond to gaps in inventory accuracy, facilitating strategic initiatives to identify root causes and resolve them.
  • Review error rates by warehouse to identify trends and expose opportunities to improve operations both internally and externally.
  • Negotiate fulfillment partner contracts to ensure alignment and balanced incentives as needed.
  • Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).
  • Help prioritize resolution of systemic problems, working closely with our client’s Growth and Engineering teams.

Experience:
  • 3-5 years of professional experience in vendor and/or partner management.
  • Experience in warehousing, fulfillment or transportation/logistics management is preferred.  
  • Experience working with SQL, creating and running reports is preferred.  
  • Strong computer literacy skills, including usage of Google Sheets/Excel.  
  • Ability to travel onsite to meet with warehouse partners within your region approximately 50% of the time.
  • Demonstrated collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality.
  • Precise communication around external partner decisions, issues, risks and new processes.  
  • Keen ability to distinguish internal versus external problem causes to properly focus the correct resources to resolve issues quickly.
  • Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation.
  • Ability to adapt in a rapid growth, startup environment.
  • Strong problem solving skills.
  • Great attention to detail + appreciation for the complexity associated with the consistent achievement of operational tasks.
  • Personable and collaborative; strong affinity for working cross-functionally.
  • Incredibly hardworking and willing to do what it takes for our client to reach their goals.
  • Must have reliable transportation for frequent travel to visit warehouses

This position offers a competitive base salary.

Related to: Shipper, Manufacturer, Distributor, Distribution, Fulfillment, Supply Chain, Supply Chain Operations, Distribution Center, Fulfillment Center, Warehouse, Logistics, Small Parcel, KPI, Shipping, Receiving, P&L, Facility, Facility Management, Distribution, Fulfillment, Inventory, Inventory Control, Stocking, Product Shipment, WMS, Warehouse Operations, Shipper, Distributor, Storage, Dock Operations, Warehousing, SKU, EDI, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Manager, Management, Supervisor, Team Lead, Team Management, Middle Management