Job ID:
6250
Job Title:
Network Logistics Relationship Manager
City & State:
Columbus, OH
Job Region:
Midwest
Seniority:
Mid Level Independent Contributor
Business Unit:
Account Management
Service Offering:
Telematics, IT (Information Technology)
Our client is the world’s first real-time, SaaS based collaborative logistics platform. Their network solution enables 3PLs, Shippers, Brokers and Carriers to organize their supply chain to create a more efficient order to cash workflow. Their improved workflow transformation enables their customers to reduce Opex and improve profit; accelerate their revenue cycle; and differentiate their relationship with their customers & partners (create stickiness & reduce churn). Their solution can stand alone or extend existing legacy logistics systems, providing end-to-end visibility and one unified data set for all operations and analytics, while eliminating redundant manual tasks and automating workflows.
Network Logistics Relationship Manager:
As a member of the Network Team, you will work closely with our client’s customers to develop and execute the company’s strategy to activate the tenant network of their enterprise customers. The Network Team will be a primary customer relationship, business strategy, technical liaison and trusted partner for our client’s enterprise customers. The Network Team will work in collaboration with the Sales Team to develop sales plans with our client’s enterprise customers to convert existing tenants into our client’s enterprise customers. The Network Team will be measured by revenue growth, customer satisfaction scores and tenant activation rates. The ideal candidate is a strong leader, energetic, strategic thinker, well organized, possesses technical aptitude and is able to execute in a fast-paced start up environment. Sales, customer service and operational execution experience are a must. Candidates should have meaningful experience in the logistics industry, preferably with SaaS technology.
Job Type: Full-time
Responsibilities:
- Cultivate strategic relationships with enterprise customers and extend our client’s relationship into their tenant network.
- Help enterprise customers digitally transform their business process and help enterprise customers adopt differentiated GTM strategies with our client to win new market share.
- Ensure enterprise customers are fully adopting our client’s solution (benchmarking). Work with enterprise customers to enable and assist them in enabling their tenant network to fully adopt our client’s solution (benchmarking).
- Work closely with the marketing team and enterprise customer to build tenant network activation campaigns.
- Lead product roadmap and innovation discussions with enterprise customers working closely with product management, solution architects and sales to win new extension sales into enterprise customers.
- Listen and understand customer challenges and then develop and execute action plan to resolve (with support from the company’s village).
- Ability to follow-through on commitments and communicate relevant information to internal and external stakeholders.
- Establish yourself as a trusted advisor with our customers as a senior member of the our client’s management team.
- Navigate across different functional groups and contacts at a customer to influence decision makers and achieve desired goals.
Experience:
- 5-10 years of experience in logistics-related sales, account management and customer service experience.
- Viral networking experience preferred.
- SaaS or relevant technology experience preferred.
- Startup experience preferred.
- Organization, planning, timeliness, follow-through on commitments.
- Strong social skills with ability to influence.
- Honesty/integrity.
- Ability to understand our client’s business model and execute complex sales.
- Attention to detail, data-focused mind.
- Ability to be flexible and easily adapt.
- Diligent work ethic and efficiency.
- Continuous-improvement oriented.
This position offers a competitive base salary.
Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, customer service, client relationships, customer relationships, client growth, maintain clients, account maintenance, build relationships, grow clientele, grow business, RFP, RFQ, generate sales, TL, Truckload, FTL, Full Truckload
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