Logistics Branch Manager

 Novi, MI

Job ID:
5989
Job Title:
Logistics Branch Manager
City & State:
Novi, MI
Job Region:
Midwest
Seniority:
Manager/Team Lead/Supervisor
Business Unit:
Customer Sales/Business Development- Inside
Service Offering:
Non-Asset (Traditional Brokerage)
Our client is a Fortune 500® commercial fleet management, dedicated transportation, and supply chain solutions company. They provide commercial truck rental, truck leasing, used trucks for sale, and last mile delivery services, has been named among “The World’s Most Admired Companies” by Fortune, as well as one of “America’s Best Employers” and “America’s Best Employers for Women” by Forbes. The company is regularly recognized for its industry-leading practices in third-party logistics, environmentally-friendly fleet and supply chain solutions, world-class safety and security programs, and hiring of military veterans.

Job Type: Full-time

Logistics Branch Manager
This role will be responsible for all client facing transportation management activities including field operations. Client base may include up to 8 clients generating approximately $175 million freight under management. Your book of business will generate approximately $7M in operating revenue and $2M in operating margin. In addition to direct client facing responsibilities, this role may also support Supply Chain Services vertical as part of integrated solutions.

Responsibilities:
  • Ensure customer satisfaction, employee selection/development, organic revenue growth and achievement of aggressive financial targets.
  • Apply product knowledge to develop enhanced solutions for the customer improving customer satisfaction while improving revenue/margins for our client’s company.
  • Work cohesively with all internal subject matter experts including Sales, Transportation Management Center Operations, Supply Chain Excellence, Marketing, Pricing, Finance & IT.
  • Align efforts and results to achieve customer requirements and scope of work.
  • Develop and manage field support teams including staffing and workload planning.
  • Develop field support strategies, measures and performance.
  • Provide new customer implementation support.
  • Develop and manage corrective actions and continuous process improvement in addition to standardized work processes.
  • Oversee financial management and reporting and account performance management and reporting.
  • Hire, promote, coach, develop, and oversee performance management.
  • Establish and maintain effective relationships with customers and gains their trust and respect.
  • Negotiate with customers as new opportunities are identified, priced, negotiated and implemented.  
  • Develop saving opportunities for our client and customers.  
  • Manage crisis situations by taking charge and obtaining necessary resource support.
  • Perform other duties as assigned.
Experience: 
  • Bachelor's degree business, logistics or related field of study or minimum 8 years of experience required.
  • Master's degree MBA, logistics or related field preferred.
  • 8 years or more of industry related experience required.
  • 8 years or more of previous experience supervising others required.
  • 8 years or more previous experience with financials and a financial acumen.
  • Knowledge of logistics and the ability to integrate supply chain components advanced.
  • Knowledge of TM capabilities used within their assigned account(s): TM, CM, ROL, etc.
  • Knowledge of total work systems/TQM.
  • Knowledge of MS Office (Excel, Access & PowerPoint).  
  • TM operating tools (Miles, TIS, i2TMS) advanced.
  • Aptitude to gain further competency in statistical and/or transportation analysis tools (Minitab, SAS, Metlab, i2, Tmod, ILPS).
  • Strong verbal and written communication skills.
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
  • Strong ability to work with others.
  • Develop and deliver effective presentations.
  • Effective leadership and command skills.
  • Ability to lead/manage others innovation management, managing and measuring work while motivating others.
  • Ability to build strong customer relationships with the ability to negotiate and drive for results.

This position offers a competitive base salary
 
*LI-AM1
 
Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR,  P&L, KPI, SOP, freight operations, branch management, customer development, negotiate, business development, carrier procurement, CRM, RFP, RFQ, performance management, strategic growth, business strategy, TL, Truckload, FTL, Full Truckload