Key Account Brokerage Operations Manager

Our client is an asset-based logistics provider founded in1986. They provide freight transportation and logistics, outsource solutions, produce sourcing, and information services to customers through a network of their offices in North America and Asia. To meet their customers' freight needs, they provide access to their trucks and 66,000 transportation providers worldwide, including contract motor carriers, railroads, air freight carriers, and ocean carriers. They’ve built a strong reputation as an industry leader due to their performance-driven culture, and their proven track record of success.

Key Account Brokerage Operations Manager
Our client is looking for a Key Account Brokerage Operations Manager to join
their expanding team. This role will oversee the operations for a dedicated customer.

Job Type: Full-time

Responsibilities:

• Reporting day to day and major events to department manager.
• Achieving department budget in both sales and net revenue.
• Overseeing day to day operation including, but not limited to timely load coverage, timely customer care, timely billing, timely internal and external reporting, and settlement.
• Stabilizing daily/monthly operation by overseeing all staff activities.
• Reviewing KPI in high level and filling all void to fulfill all aspect of department duties.
• Visiting and meeting with customers and vendors when required.
• Generating daily/weekly/monthly reports for internal and external purposes.
• Assisting staff and management flexibly.

Experience:

• 5 to 10 or more years of Domestics logistics distribution and transportation experience
• Having domestic trucking and asset management knowledge
• Having freight brokerage knowledge or experience
• Having a reverse logistics experience a plus
• Familiar with all DOT reporting requirements
• Knowledgeable of truck operations maintenance
• Experienced in managing operations staff
• Experienced with dealing directly with company drivers
• Bilingual in English and Japanese are plus (not required)
• Possess skills and expertise in logistics, supply chain, trucking, analytics, setting KPI goals, managing staff, and strategic planning
• FTL Focus/-well versed across numerous industries
• Possess customer focused business professional communication skills
• Possess effective and timely internal reporting skills
• Possess ability to negotiate with vendors and customers
• Possess leadership, staff development skills, and adaptability to change
• Detail oriented, with ability to meet tight deadlines and work under pressure!
• Proactive and productive communication (know when to consult and/or report to supervisors/subordinates

This position offers a competitive base salary. 

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