Our client was created by acquiring the transportation division of an existing egg farm. They are a small but rapidly growing company, operating for just over 1 1?2 years. Their primary focus is refrigerated (reefer) transport, which makes up 90% of their capacity, while the remaining 10% involves flatbed and belt trailer operations.
Dispatch Operations Manager
Our client is seeking a highly motivated and experienced Dispatch Operations Manager to oversee the company’s operations, including logistics, customer service, and human resources. This position will be responsible for ensuring efficient daily operations, managing staff, etc. The Dispatch Operations Manager is crucial, as it encompasses the responsibilities typically held by Customer Service Representatives, Logistics Coordinators, HR Managers, and Sales and Marketing Managers.
Job Type: Full-time
Responsibilities:
- Oversee dispatch operations and optimize routes for timely deliveries.
- Analyze data to identify trends and improve performance.
- Manage HR functions such as recruitment, onboarding, training, and performance management.
- Foster a positive workplace culture and enhance employee engagement.
- Create and implement marketing strategies to attract new customers.
- Collaborate with the team for business development and maintain client relationships.
- Assist with budgeting and financial planning to ensure cost control.
- Monitor financial performance metrics to inform decision-making.
- Coordinate with Dispatch and Drivers to ensure smooth operations.
- Promote teamwork across departments to achieve company goals.
- Ensure adherence to industry regulations and company safety standards.
- Stay updated on best practices and changes in regulations.
Experience:
- Degree in Business Administration, Logistics, or a related field preferred.
- Minimum of 2 years of experience in operations management, logistics, or a related field, preferably in the trucking or transportation industry.
- Strong leadership and team management skills, with the ability to motivate and develop staff.
- Exceptional problem-solving skills and strategic thinking capabilities.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Proficiency in logistics software and Microsoft Office applications.
- Strong analytical skills and attention to detail.
This position offers a competitive base salary.
Related to: Freight, Freight Delivery, Transportation Logistics, Logistics, Transportation, Trucking, Truckload, Supply Chain, Shipping, Asset, Asset Brokerage, Fleet, Terminal, OTR, Fleet, Dedicated, Owner-Operator, TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, Refrigerated, Reefer, Temp Controlled, Temperature Controlled, protect from freeze, cold chain, cooling, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Manager, Management, Supervisor, Team Lead, Team Management, Middle Management
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