Carrier Sales Representative

Our client is an experienced freight broker providing a high level of customer service, superior technology, and full transparency. Family-owned, they utilize all modes of transportation to meet you and your customer’s needs. They take the time to learn how YOU do business, provide tailored solutions to your specific needs, offer full transparency along with 24/7 communication, and access to the best carriers for your freight. Their superior technology ensures complete visibility and robust reporting to simplify customer shipping processes.

Carrier Sales Representative
Interact with carrier customers, to provide information in response to inquiries, properly match shipments to appropriate carriers, negotiate rates, provide information on supply and demand and pricing on a daily basis, trouble shoot issues as they arise, provide necessary information to team members and customers about status of shipments and to handle and resolve complaints and issues with carrier customers.

Job Type: Full-time

Responsibilities:

• Outbound phone calls to solicit and match carriers with available loads.
• Take inbound calls for carrier availability and maintain that information for future use.
• Develop relationships with core carriers and sell those carriers the benefits of using our client’s service.
• Assist in the tracing of shipments as needed by making outbound calls and querying carrier websites to determine shipment status.
• Provide pricing information to shipper representatives as needed.
• Visit, from time to time, key core carrier customers.
• Drive production to meet company daily load count and margin % goals.
• Train, explain tasks and assist in the solution of problems.
• Search company records using company TMS system and provides necessary information and or reports to customers and team members.
• Resolve customer questions related to shipments in transit as needed.
• Maintain liaison with shipper representatives for order completion.
  Respond to requests via telephone or email, using personal computer when necessary.
• Has knowledge of TMS System, delivery and transit times, various telemarketing skills, and similar data, as required.
• Assist shipper representatives in completing requests for rate proposals.
• Make calls and send correspondence to develop carriers into core carriers.
• Discuss and help resolve carrier performance issues with internal and external customers.
• Complete various administrative functions that are required as needed.
• Perform other allied duties as assigned by supervisor.

• High school education required. College degree preferred.
• 1-year experience as a Carrier Sales Representative required.
• Excellent verbal and written communication skills.
• Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job.
• Ability to compose correspondence, think on your feet, and knowledge of what excellent customer service is.

This position offers a competitive base salary.

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