Administrative / Dispatch Assistant

 Cleveland, OH

Job ID:
7467
Job Title:
Administrative / Dispatch Assistant
City & State:
Cleveland, OH
Job Region:
Midwest
Seniority:
Mid Level Independent Contributor
Business Unit:
Operations - Brokerage
Service Offering:
Non-Asset (4PL Supply Chain Solutions)

Our client started in 1993 and is based out of Ohio, specializing in Intermodal Trucking and Container Yard Services. They provide transportation services in the Midwest and South East Region with 8 terminals strategically located in those regions to provide the best coverage. With their expert leadership team, they continue to grow and provide the smoothest transition from Port/Rail to Customer.

Administrative / Dispatch Assistant
This role will be responsible for assisting the Dispatch Manager with dispatching functions. The ideal candidate is highly motivated, detail-oriented and organized with the ability to be creative and think outside of the box.

Job Type: Full-time

Responsibilities:

  • Handling driver paperwork and scanning the items into our client’s system.
  • Reconciliation of driver trip sheets and driver’s weekly pay.
  • Prepare and maintain daily dispatch data.
  • Ensure that the drivers successfully complete the work assigned.
  • Ensure efficient utilization of drivers and equipment.
  • Handle high telephone call volume in a courteous, efficient manner.
  • Maintain communication with customers regarding pick-up and delivery schedules and potential service failures.
  • Communicate customer problems, leads and inquiries.
  • Simultaneously operate multiple communication channels.
  • Meet deadlines, anticipate, prioritize and multi-task.
  • Strategically match available carrier partner equipment to every available load. 
  • Prospect carriers to further develop the carrier base and build carrier relationships.

Experience:
  • Previous industry-related experience is preferred but not required.
  • Previous customer service/relationship building experience is preferred.
  • Basic understanding of Microsoft Office suite (utilizing Outlook and Excel).
  • Exceptional people and communication skills.
  • Detail-oriented and strong decision-making skills.
  • Ability to work in a fast-paced environment, while also making quick, sound decisions.
  • Ability to work independently and be self-motivated. 
  • Forward-thinking individual that has the ability to think outside the box.

This position offers a competitive base salary.

Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, 3PL, Third Party Logistics, Shipping, Asset, Asset Brokerage, Fleet, Terminal, OTR, Intermodal, Drayage, Container Shipment, Container, Port Drayage, International Shipment, Port, Cargo, Rail, Domestic, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Independent Contributor, Team Player, Individual Contributor, IC